The design philosophy and goals are entirely different.
When Sony makes a game the goal is to make the highest quality game they can then hope that gamers will appreciate the effort and buy the game. You can see this in the quality of thieir games and the lack of MT's and DLC.
With Microsoft the first goal is how will the game make the most money. You can see this with the fact they nearly every recent game they have released has had DLC MT's ...
heh If it's not complicated why are games of this quality so rare?
Making a high quality single player game is the hardest type of game to make. Making multiplayer games with no story and no dialog where you just run around and do the same things over and over is easy.
I disagree with your assessment that the FTC is wrong though I don't entirely disagree that companies shouldn't be responsible for botched repairs.
But let me give you a real world example. My game console has stickers that say warranty void if removed, yet to do the basic maintenance of cleaning it out with my data vac which increases it's lifespan shouldn't stop me from being able to have the disk drive replaced if it fails.
It's not just the exclusives. it's the entire philosophy of Microsoft that people don't like.
They gave us paid online DLC last gen, then they came into this gen with the absolute worst console ever that was basically we're telling you how you're going to do things with always online and forced Kinect. Remember #dealwithit?
Then they continued with crap like power of the cloud and and saying things like DX12 and secret sauce type stuf...
Or maybe their servers are just empty so they are shamelessly begging for Sony to share users.
If Microsoft was unwilling when there was only a million or two difference in sales why would Sony want to join when they have have a 50 million console lead and are selling 3 times as many consoles and software month after month.
This issue for Microsoft is little more than a PR stunt, like saying "only 4k console" or "best selling premium consol...
The intro paragraph paints such a partial picture of the actual data. Microsoft may be up and Sony maybe down but Sony still sold close to three times as many consoles and Nintendo doubled xbox sales.
Sony 4 million
Nintendo 3 million
xbox 1.5 million