No it cannot fix MS's Rep. The problem is their arrogance, which seeps through in their approach to the consumer.. and as others have mentioned - becomes a trust issue.
MS has made some strides from their anti-gamer approach before the X1s launch. And even then, the initial attitude change was forced though consumer positive reaction to Sony's policies and harsh reaction to MS's prior to launch.
No it cannot fix MS's Rep. The problem is their arrogance, which seeps through in their approach to the consumer.. and as others have mentioned - becomes a trust issue.
MS has made some strides from their anti-gamer approach before the X1s launch. And even then, the initial attitude change was forced though consumer positive reaction to Sony's policies and harsh reaction to MS's prior to launch.
While that started the ball rolling faster...