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LOVEFiLM: PS3 update - important news about your account

While news came about about Netflix not offering any refund or special offer for PS3 users, I had noted that they didn't really owe anything to users due to options... LOVEFiLM, however, have opted to take £5 off the next payment for PS3 users on the service. This, to me, is an amazing gesture as I was still enjoying the discs as well as the ability to stream via their website. Top quality customer satisfaction, from a company that didn't even have to compensate anyone.

The email in full:

"Hello Thomas,

You probably know that Sony have relaunched the PlayStation®Network and that, in turn, our streaming service has resumed on the PS3™. It's been a frustrating couple of weeks for all concerned, so thanks for hanging in there.

And because we always want to give you great value and a top quality service, you'll be getting £5 off your next payment – no quibbles, no hassle; it's our goodwill gesture to LOVEFiLM members who watched a film on the PS3™ in the month before the PSN went down.

This will happen automatically on your next billing date. Don't worry if you're still enjoying your free trial, we’ll knock it off your first payment.

We've still been adding new films every week, of course – Pirates of the Caribbean: The Curse of the Black Pearl has sailed onto the streaming service recently, along with The Recruit and Pearl Harbo(u)r. So it's high time to enjoy these titles and thousands more on a PC, internet-connected TV, and – once again – on your PS3™…

Happy viewing,
The LOVEFiLM team"

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Turin5479d ago

Yes well done love film. It wasn't their fault PSN went down so great credit to them for this gesture. I just had a free film credit this week as it was a year to the day since I subscribed so they are definitely in my good books. :)

thorstein5479d ago

Is it possible that Netflix doesn't "owe" you anything because Netflix was working even though PSN was down? You could still access it.

Godmars2905479d ago

More like its not more connected to the PS3. Was publicized on the 360 first before going to the Wii.

coryok5479d ago

the ps3 is the single most used device for netflix, accounting for ~30% of netflix usage, xbox is second with ~25% of netflix usage pcs @ ~20%, wii @ ~10%

http://www.shacknews.com/ar...

Godmars2905479d ago

You're missing the point of what I said.

If Netflix had been on the PS3 first and resulted in a notable general climb of Netflix users, taking over the standard and starting PC base, more than likely Netflix would have felt some sense of obligation during the outage. Instead the 360 got that bragging point despite having the larger install base versus the PS3 yet being 2nd.

I'm also guessing that much like the 360 getting Netflix first, the choice not to compensate and recognize PS3 subscribers has to do with a MS executive also being on Netflix's board.

thorstein5479d ago (Edited 5479d ago )

Netflix WAS WORKING (on your PS3) while PSN was down. So technically, this argument makes no sense. It is soooo nonsensical it actually makes negative sense.

70°

Microsoft Gaming Revenue Drops 7% Year-on-Year, Content and Services Down 5%, Xbox Hardware Down 33%

Microsoft announced its financial results for Q3 of fiscal year 2026, including an update on its gaming Xbox business and more.

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simulationdaily.com
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Jin_Sakai20d ago (Edited 20d ago )

Not looking good. Hopefully Asha Sharma is able to turn Phil’s disaster around.

dveio20d ago

To me it's still quite remarkable how they can cash-in 5.3bn in revenue in a single quarter, since their hardware is basically dead.

Jingsing20d ago

The stock mark is what makes Microsoft remarkable, They have convinced every institutional and retail investor to just keep piling money into them. Like many big tech giants they are just a big growing pyramid scheme. As long as people keep dropping money into ETF's that cover the market Microsoft will always be liquid. At the same time it is completely stifling innovation and competition. People need to start being more discreet in how they invest their money as it's killing the system.

Tanktopmaster9220d ago

Once they re-evaluate exclusive all will be fine….

S2Killinit20d ago

Riiiiight because people will just flock back to them for one or two games per year.

Jingsing20d ago

15+ years of bad performance is what they call irreparable in business. It is time for them to sell off the assets and get out of entertainment.

Tanktopmaster9220d ago

These declines are on the back of extra revenue received from releasing games like Forza horizon 5 on PlayStation. So I’m being sarcastic here when I said they should go back to exclusives. Killing off a revenue stream from Ps5 sales will only make things worse

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40°

Games Done Quick is coming to Europe for the first time with 3 days of Gamescom speedruns

The charity event will be streamed live from Gamescom in August.

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Report: Injustice 3 in Development at NetherRealm Studios

Thanks to the slip-up of an artist working on the title, we now have more evidence that a new Injustice game is in the works.

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