While news came about about Netflix not offering any refund or special offer for PS3 users, I had noted that they didn't really owe anything to users due to options... LOVEFiLM, however, have opted to take £5 off the next payment for PS3 users on the service. This, to me, is an amazing gesture as I was still enjoying the discs as well as the ability to stream via their website. Top quality customer satisfaction, from a company that didn't even have to compensate anyone.
The email in full:
"Hello Thomas,
You probably know that Sony have relaunched the PlayStation®Network and that, in turn, our streaming service has resumed on the PS3™. It's been a frustrating couple of weeks for all concerned, so thanks for hanging in there.
And because we always want to give you great value and a top quality service, you'll be getting £5 off your next payment – no quibbles, no hassle; it's our goodwill gesture to LOVEFiLM members who watched a film on the PS3™ in the month before the PSN went down.
This will happen automatically on your next billing date. Don't worry if you're still enjoying your free trial, we’ll knock it off your first payment.
We've still been adding new films every week, of course – Pirates of the Caribbean: The Curse of the Black Pearl has sailed onto the streaming service recently, along with The Recruit and Pearl Harbo(u)r. So it's high time to enjoy these titles and thousands more on a PC, internet-connected TV, and – once again – on your PS3™…
Happy viewing,
The LOVEFiLM team"
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Yes well done love film. It wasn't their fault PSN went down so great credit to them for this gesture. I just had a free film credit this week as it was a year to the day since I subscribed so they are definitely in my good books. :)
Is it possible that Netflix doesn't "owe" you anything because Netflix was working even though PSN was down? You could still access it.