Gaming Blend "People love sharing their customer support horror stories. As a business gets bigger there are bound to be problems and when you're running a transaction-based storefront there are bound to be even more problems. In the case of EA and Origin and couple of individuals decided to share their run-in with EA's rather odd customer support for Origin on Reddit, and it's a sad, sad thing."
EA is laying off an unknown number of individuals from across its Battlefield teams, including workers at Criterion, Dice, Ripple Effect, and Motive Studios, IGN understands.
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When logic meets EA it generates anti-matter ..... so try not to apply it in any meaningful way. Entropy is what matters in there !!
cue the apologist saying that these are mostly just contractors hired for this specific project bla bla bla
The free-to-play reboot topped 15 million players in under three weeks, but EA now claims it needs to reshape the development team.
The community warned them this would happen but nope they knew better they continued with the live service push the made the art style cartoonish and this is the result
It's always so bizarre when studios announce something super early in development under the suggestion of forming the game to player feedback, and then they push against all feedback heading straight for the cliff while everyone is warning them along the way
The Congressional Labor Caucus sent a letter to the FTC warning the debt-financed, largely PIF-owned deal could be bad news for workers
lol ya think? they're sending all that work to the cheaper labor market as soon as possible. and FYI, that labor market has exploded in the last 5-10 years. They have enough people to replace every single job. But honestly, EA is over filled with useless upper management as it is. You could probably trim 25% of their staff with no real loss in production. They aren't gamers, they're business execs. Just look at how many AI related jobs they're already starting to post. Its also hilarious that PIF owns Battle field 6
Wait,
The same congress that attacked Lina Khan when she fought the Microsoft Activision purchase.
The same congress that allowed Disney to buy 90% of Fox
The same congress that allowed Liv Golf to buy the PGA
The same congress that sits back while Paramount tries a hostile takeover despite losing the bid for Warner Bros.
NOW, the suddenly cares about doing what's "right" for works? Yeah, right.
EA now owned by The Saudis and Ubisoft to inevitably be owned by China. In hindsight, once EA and Ubisoft started having their financial woes, they should have pulled a Koei Tecmo/Bandai Namco by merging their operations into one.
... Surprise?
Not sure what to say here other than large corporations often have little consideration for consumers except in public spheres.
Only customer service I will acknowledge as being, i dunno, CUSTOMER SERVICE is Amazon. I have contacted them several times, and not once have they ever not tried to make me happy.
One time I bought something and about a month and a half later it went on sale. I contacted them and it was out of the 30 day price match time frame, and the person insisted "put it back in the package, ship it back. I will mark it here and you can purchase a new unit at the sale price" The person had to mark it as broken and I had to ship it back just so it went through the system as so.
What other company is going to go through that hassle just to get that? I politely said "thank you, but your customer service is awesome and I'm fine letting you guys have the extra money." and I just kept the original unit.
Wal-mart, bestbuy, EA, Target etc...I've dealt with their customer service and it has all absolutely sucked. No on cares. They care if you are buying something, but when you need a return, or something went wrong, then they are no where to be found. The absolute worst is banks.
The countless times I've contacted EA Origins support, to get my Mass Effect 2 registered content to appear on my Bioware account... I'm so fed up, I've just given up altogether.
It's EA what were you expecting? There are tons of examples all over the internet of just how bad Origins support is.
EA needs to be brought down a couple of notches, they're always screwing over their customers and getting away with it.
I kind of hate them.