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mriono

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CRank: 5Score: 3140

Open Letter To Sony

Dear Sony,

It is with mixed emotions I send this letter not only on behalf of myself but the gaming community. I understand the PSN being down for a week now is in no way Sony’s fault and I truly don’t think the blame you are getting on various message boards, websites, and forums is warranted. I appreciate the quality you bring to gamers; I mean your system “Only does everything” however you fail miserably at one thing…..PR!

You see I know as a corporation of your size there is a fine line to walk with what you can and can’t say to ensure you handle things properly. However continuously saying nothing is not the route to go. We have become all to accustom with the traditional Sony response: “We do not comment on rumor and speculation” or “We are working on it”. If this was information you were holding for E3 I would understand, if this were a simple PSN update I would understand, but it’s not. We are talking about potential damage to the consumer in the form of stolen identity. In today’s society where stolen identity is so common, and your credit score holds so much weight in this economy, its not only unacceptable, but irresponsible of Sony to stay mute on the subject. This morning I received an email stating the following:

We have discovered that between April 17 and April 19, 2011,
certain PlayStation Network and Qriocity service user account
information was compromised in connection with an illegal and
unauthorized intrusion into our network.

Today is April 27, 2011, there is no way it should take you 10 days to notify me my information could have been potentially compromised. Your average consumer may or may not be well versed in how important this information is, and whether fair or unfair the burden of educating them falls on your shoulders.

I absolutely understand that there is a thin line for you to walk as a major corporation. I understand that PR can be tricky, but mum is the word is not always the answer.
Yours truly,
The Consumer .

DragonKnight5485d ago

They can only tell you information that they have, nothing more. They weren't aware of the possible CC information theft until very recently, so how could they tell you about it if they didn't know?

mriono5485d ago

Do you really believe they JUST found out? I know we don’t know the answer to this definitively, but this has to be the first thing you check. Best Buy had a breach and I was notified 24 hours later. You really expect people to believe that it took Sony an entire week to discover probably one of the BIGGEST issues with a security breach? This has to be one of the first things you would check. Fyi I am in no way disregarding your opinion just a bit of devils advocate

DragonKnight5485d ago

I believe they only just recently found out, yes. PSN is a network database that's pretty vast and has 77 million users. Sony also hired a 3rd party firm that isn't exactly familiar with the network database and this firm had to comb over PSN with a fine-toothed comb to discover any possible intrusion at any level. That's something that takes time. Even now, Sony aren't 100% sure that there was a breach of CC information, so can you honestly say that they should have known right away when they aren't even sure now?

mriono5485d ago

I do thnk they know more than they are disclosing yes. I believe they know if CC info has been compromised. I just think their PR sucks, and they are mulling around with what to do with the information.

DragonKnight5485d ago

Doubtful, they wouldn't be allowed to do something like that because it's illegal to withhold such information. And especially from a shareholder's standpoint it would be stupid for them to withhold the information.

mriono5485d ago

Are you telling me you have never heard of big companies’ side stepping the law? I mean it all sounds good in thory, but I have a feeling we will be revisiting a timeline in the near future and it will prove they knew before they told us.

DragonKnight5485d ago

Of course I've heard of them sidestepping the law, but with the crisis in Japan the way it is, you think a Japanese based company has the resources to get away with something like this? Especially with the threat of shareholders potentially bailing out? Don't think so.

+ Show (2) more repliesLast reply 5485d ago
70°

Microsoft Gaming Revenue Drops 7% Year-on-Year, Content and Services Down 5%, Xbox Hardware Down 33%

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simulationdaily.com
Jin_Sakai3d ago (Edited 3d ago )

Not looking good. Hopefully Asha Sharma is able to turn Phil’s disaster around.

dveio3d ago

To me it's still quite remarkable how they can cash-in 5.3bn in revenue in a single quarter, since their hardware is basically dead.

Jingsing3d ago

The stock mark is what makes Microsoft remarkable, They have convinced every institutional and retail investor to just keep piling money into them. Like many big tech giants they are just a big growing pyramid scheme. As long as people keep dropping money into ETF's that cover the market Microsoft will always be liquid. At the same time it is completely stifling innovation and competition. People need to start being more discreet in how they invest their money as it's killing the system.

Tanktopmaster923d ago

Once they re-evaluate exclusive all will be fine….

S2Killinit3d ago

Riiiiight because people will just flock back to them for one or two games per year.

Jingsing3d ago

15+ years of bad performance is what they call irreparable in business. It is time for them to sell off the assets and get out of entertainment.

Tanktopmaster923d ago

These declines are on the back of extra revenue received from releasing games like Forza horizon 5 on PlayStation. So I’m being sarcastic here when I said they should go back to exclusives. Killing off a revenue stream from Ps5 sales will only make things worse

Show all comments (13)
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Games Done Quick is coming to Europe for the first time with 3 days of Gamescom speedruns

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