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N4G Admin & Community Manager .::. I read every PM, I just may not respond to every PM.

Christopher

Webmaster
CRank: 86Score: 2234880
330°

N4G Site Issues Update

Hello N4Gers.

As most are aware, there are some issues hitting N4G in the last month or two. I wanted to address this issues and also look for feedback on ways to help our contributors out with any issues they're experiencing with submitting content.

For all items below, please note that the IT team is aware of and are looking into them.

.::.

My notifications won't load, why is that?

While we're not exactly certain, it does seem to be something associated with older accounts with a larger than normal number of comments. Sadly, there is no workaround for this at the moment.

I get an error when I try to view my comments from my profile, why is that?

Much like above, this seems to be another issue associated with older accounts with a larger than normal number of comments. Sadly, there is not workaround for this at the moment.

I have a new Private Message, but I can't view my messages. Why not?

This may be tied to the age of an account as well, but we're not certain. Having experienced the issue personally, I've used the times when I could access my PMs and deleted hundreds of older PMs to see if that would help. It didn't. The only workaround I've found is to try until it works.

I keep running into server errors when adding submission tags or trying to save & publish a submission, what gives?

We're not sure. It comes and goes and the IT people are looking into it. The best strategy for dealing with it is to submit a submission with the least amount of information needed (title, summary, image, story type, and a related tag) and save it, don't save & publish. From there, update the submission until it is in proper order and then publish it. It works much better once it is in 'creating' mode, which is what happens when you save the submission rather than saving and publishing it immediately.

Does the N4G Mod team have any solutions that can help people out?

You can always hit up the N4G team via the ticket system at https://n4g.com/tickets/ . The problem tends to be that news is a 24/7 cycle and the moderation team isn't available 24/7 or won't see tickets until they check them directly when they aren't moderating otherwise.

The only potential solution I can think of, and please let us know if you would be interested, is a Discord channel specifically for just N4G Support. Not to chat or complain about users or content, but a place where contributors could submit issues they're having to get a better response time and direct feedback on the issues without having to wait for a PM or ticket on N4G. Please let us know your thoughts in the comments on this or if you have another idea.

.::.

Thank you for reading and sorry we don't have better news at the moment.

Christopher

Profchaos235d ago

Yeah I absolutely have this issue of not being able to view notifications and comment history etc I don't want a new account though I've been far less engaged with the site lately as a result tbh.

I'm glad you guys are aware of this though

VenomUK235d ago

I must be one of those with an older account because, on occasion, when I try to open my notifications a box comes up and a circle loading thingy just keeps loading. Not all the time. Sometimes i still get the perennial website won’t load problem, and I hope that a long term strategy for improving the reliability of N4G can be strategised and actioned.

RedDevils235d ago

Happened a lot to me on the phone but not on pc

S2Killinit234d ago (Edited 234d ago )

I feel the same.

Solution: I think i will make a new account and call it:
NewS2Killinit

Not ideal but I figure with the number of comments it makes sense that at some point it will take too long to load.

maximusprime_235d ago (Edited 235d ago )

​Well, I had this really strange bug: I submitted a news item, it got approved, and then it failed. I accepted why it had to fail.

The following day, for no reason (and I didn't resubmit it), a duplicate post (under my name) got sent to the front page. That duplicate post has since been removed.

​That's the strangest bug I've ever had.

Thank you for keeping us informed regarding issues with N4G website.

235d ago
234d ago Replies(1)
maximusprime_234d ago

The number of disagrees/down votes I get is from an alt-account, whose comments get spammed/locked so many times. I don't know what he said and can't be bothered to read his comments, if they are still readable. It's time for the downvote option to be removed; it has been misused so many times.

​Fyi, the admins are aware of this submission issue I have had; I communicated with them.

234d ago
Machina235d ago

The submission bug is particularly annoying because you don't know, until you save or submit it, whether the site is going to act up, and if it does and hasn't saved it then you lose all of the info you entered and have to start from scratch. The last 48 hours have been particularly bad for this bug.

I'll take on board the tip to enter the minimum amount of info (and maybe go a step further and just quickly enter random info the first time, then go back and fill the form out properly if the site saves the story).

neutralgamer1992235d ago

This site needs a major refresh IMO

lukasmain235d ago (Edited 235d ago )

Well I'm glad it's not just me. I was thinking maybe I had browser issues or some other problem.

In the recent past I couldn't load notifications, past comments and I couldn't submit. But in the last week or so I can do everything on the site, it just takes a while to load but I can notice it getting better again and faster again

Show all comments (31)
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Jin_Sakai39d ago (Edited 39d ago )

Not looking good. Hopefully Asha Sharma is able to turn Phil’s disaster around.

dveio38d ago

To me it's still quite remarkable how they can cash-in 5.3bn in revenue in a single quarter, since their hardware is basically dead.

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The stock mark is what makes Microsoft remarkable, They have convinced every institutional and retail investor to just keep piling money into them. Like many big tech giants they are just a big growing pyramid scheme. As long as people keep dropping money into ETF's that cover the market Microsoft will always be liquid. At the same time it is completely stifling innovation and competition. People need to start being more discreet in how they invest their money as it's killing the system.

Tanktopmaster9238d ago

Once they re-evaluate exclusive all will be fine….

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Riiiiight because people will just flock back to them for one or two games per year.

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15+ years of bad performance is what they call irreparable in business. It is time for them to sell off the assets and get out of entertainment.

Tanktopmaster9238d ago

These declines are on the back of extra revenue received from releasing games like Forza horizon 5 on PlayStation. So I’m being sarcastic here when I said they should go back to exclusives. Killing off a revenue stream from Ps5 sales will only make things worse

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