You owe them more money for fixing the broken service. Thats right you guys pay for that.

You're paying for a service that is allowed to break down...

They don't offer a refund or anything... If it doesn't work, it doesn't work.. Their stance... JUST WAIT FOR IT TO WORK!!!

I know this isnt the best analogy but just because you buy a car doesnt mean you shouldnt expect to get a flat tire from time to time. Seriously, Xbox Live is a great service, and for them to have a bump in the road is reasonable. It would be nice to still get that free arcade game though

I dont even have a 360 but think they should pay u guysor atleast give u a free 2 weeks, is it your fault that the server was down, no. it crashed because of users and microsoft should've been aware of something like that in the first place. since ur paying for xbox live, u should be compensated for their mistake.

PS3 owners like myself dont pay for psn, although our experience is, as of now, not on par with xbox live.

last time when people couldn't login into warhawk or COD4 I don't recall Sony paying anyone anything... or better yet...

People are just plain stupid... I understand if the service has a history of having this kind of problems... but for the last 5 years this is the first time this happends to this extend and you microsoft haters are making a big deal out of it... in 5 years it happends once and it's the end of the world? I remember having service outages from my cable TV, telephone service, etc... it happends... and guess what.. no point on talking about this.. since when you signup or create an account for any service... if you read the agreedment it says and in this kind of event you can't do $h!t... lucky for me I have not have any problems with live... but for those that did... sorry to hear that.. seriously... but 5 years of xbox live and it goes down this time and all of the sudden is the end? losers... some of you actually believe that microsoft want to have their service down... what a joke...

Also, you have the right to cancel your live account... do that... (though many of the people here complaining never had one on first place)....

if having this bumb after 5 years of service plus the many more to come is totally unacceptable for you... cancel your service and get PSN... there are other alternatives out there... well sort of...

EDIT:
----------
@Clinton514 - it was not down for me... what do you have to say about that?

@hagaf22 - you are right... PSN is free... and that's why is worth something... be thankful that xbox live charges money for playing online.. imagine if it didnt... what would PSN look like? there are lots of stuff that xbox live does that PSN does not... free... can you chat with people across games? even when you are not playign online? can you download movies? Demos.. compare to xbox live? Not even achivements... gamerscore... all with xbox live silver...

Pray.. that microsoft does not make xbox live free... because if now people still concider xbox live better even when paying... imagine what it would be if it was free.. xbox live being free is giving PSN a chance.. since it's the only benefit... so far... which to me... is just dumb.... 6 figures a year and I am going to b!tch about $50? nahh I leave that to you people that have to ask your moms for it.
I spend like $150/month on MMO subscriptions... lol... $50/year!!!!! nahhh.... I'm failing to see how you are having a hard time afording that.. yet many of you paid $600 for a PS3... lol

Hey, things break - Peter Moore

I think that's Microsoft's philosophy

that's supposed to be good but is failing is fair to subscribers. not even PSN goes through these problems and it's a free service rofl

To defend a corporation TAKING the money of millions.

In some ways he's right, they don't owe anyone anything. It's straight up business.

In the same sense I don't owe them a gold renewal in the coming month. They won't be getting my money this year.

ps.Not sure why he's even mentioning the PSN in an attempt to make a point.

I don't think anybody would be as up in arms about the XBL problems of late if it were a free service. I think that most folks get that they aren't getting much in the first place for their monthly fee so it doesn't take much to get them rioting on the internets when there are some problems. Microsoft is squandering a lot of good will by charging for services that pretty much no one else charges for - it seems like about half the folks I talk to about XBL think the $5 a month they are paying is a ripoff, but they want to play online so they have no choice. But if you talk to a WoW player about their monthly fee they don't seem to have a problem with it because they know their money is going into keeping WoW updated with fresh content all the time.

destroyah, psn does go through these problems but not as severe, it happens frequently, but lasts for 1 or 2 days at most. 360 had it for 2 weeks so iv heard. A friend of mine had it bad, and he thought his internet screwed up but i told him everyone having problems.

Bladestar: Sony dont have to pay us anything, they service is free but not on par with 360, they could have given us some extra content for psn after that time but that at most. For Xbox 360, im not agreeing with lawwsuits, but do agree with giving u guys free xbox live for 2 weeks. U cant disagree with that and blame it on PS3 because theyre service is already free.

Well who the hell is going to pay for my baby

just like when you paid for a Ps3.only now to wait for the games,@ HOMO,and wittle big pwanet......delays after delays and weak ass
multiplat comparisons! LOL!
Fvckin Sonytards............take a flying fvck off this 360 thread ya little pvssies.

tom

PS
It's funny when a Sony fvcks (the d1pshit below me)only come back resorts to the desperation of mentioning a rival forum members bubble count.
Well lets play fair moron...................you Sonysacks outnumber
MS guys 10 to 1 on N4G.............wait....more like 40 to 1.
You bastards play dirty just like Sony and take 360 gamers bubbles.

What......r u stupid Clitton?
Oh wait......hehe,you are.
Sit down Jr.
Yeah,you really got me good!
Oh, and I like how you pussed out and didn't want me to respond to
your lame post hehe.

"did you just say PSN!... wait.. ahhhhhhhhhhhhhhhhh hahahahahahahaha! Sorry I had to... are you serious!? You are comparing two separate worlds boy... I call you boy since you still have a lot to learn in terms of technology and the resources used between a website like MySpace vs N4G.... you see... xbox live have a ton of features like voicechat, videochat, Messenger, lots of demos, movies, trailers, TV shows, xbox live arcade, and many more stuff that require a lot more equipment and bandwidth than PSN.... not to mention that xbox live have 2-3 times the number of users.... please don't compare apples and oranges it makes you looks... well... like you... "

Thats a quote from blade star, as i remember, psn offfers messaging, video and voicechat(not in game though like 360, u uped us one there,)psn has arcade games, and serevral ps classics, its catching up on demos, there are tons of movie and game trailers, u forgeting about PlayTv. Tthat entire paragraph was pretty much messed except for u can do many of the things ingame whereas we cannot.

Microsoft has more money(from xbox live subscriptions), therefore can provide more bandwidth and less downtime. u upped us one again.

We get a similar experience(not ingame features, less demos, more downtime, online errors) but we pay squat.

If i had a 360 i would pay for xbox live, i would like it, but i would want 2 weeks of free xbox live for what was taken away from me.

I own a PS3 and I'm not playing the game of knocking the 360 when it's taking a hit but come on Microsoft..get your $%# together. The only reason I got the ps3 is cause I have a computer and have played a lot of the exclusive titles I could have on the 360 and I have a high def TV and blu ray looks great but I've had problems with vista, xp before that. I could buy a 360 too, cause quite frankly, I'm turning into a nerd but I'm not going to bend over again and let Microsoft do it again..you know what I mean..that's right, I went there. A sincere good luck to 360 owners.

Whether they owe you or not, Live's downtime and the increasing number of daily complaints of RROD on Xbox's official forum has, that accumulates to alot of damage to the brand name, more so to the community there than to potential customers like us.

Microsoft may not be paying with money directly right now, but one way or another they're sure to pay for this.

They do owe us, regardless of what this says... why? power of the purse...its not like the PSN, if it has trouble...what are you gonna do? threaten to cancel your free service????

Dude if I'm paying for a service and it's unstable, I get reimbursed for time off. It's happened with my phone, internet, and cable companies so why should I expect anything less? MS's legal team was sneaky with that TOS clause though, so I guess it's another caveat emptor.

haha i have a 360 and im tired of the online not working right i also have a ps3 and its online always works and its free lol

i dont think im going to buy a ps3 because Sonyfans are prety
mean on this place.
always pick on 360 owners and thats shame.
All gamers shoud look out for each oneanother.
I will stick with Wii and 360 for now bye.

I would say that the ToS is more for legal reasons. Microsoft for sure owes its customers some sort of compensation if they want to have any respect from its customers. That's why they are giving a free arcade game.

umm for those people bashing psn for no random reason. The COD4 problems are through Infinity Ward servers not psn, technically psn hasn't been down or messing up as much as LIVE has over these last few weeks.

I can almost guarantee the problem has an easy solution and Microsoft is just OVER evaluating it, rather then thinking its simple.

A majority of these comments show the degradation of the gaming community.

It's not so much the cost, but the fact you cannot use it. They should offer something in good will. How many of your ISPs would get away with bad service like this?

But damn, the reputation of their crown jewel is falling quick.

"Shame on you all, you're wrong!"

Is all I got from that.

Listen, EULAs and technicalities aside, when you provide a service, or even a simple PRODUCT to someone...you're responsible for the reliability of the bloody thing. Doesn't make sense per se, but we're not in the middle ages anymore. Public outcry and word of mouth can cripple a company these days, and such things spread very fast.

Sure, technically you don't owe anyone anything, particularly when it's outlined in an agreement, but paradoxically that's not the way things work for the very reasons I just stated. The fact that XBL now has competition doesn't make matters easier for them, either.

So yeah, this jacka*s is right. Let MS ignore THEIR user base and let things go to sh*t. See what will ensue once enough people start talking. This guy would go nowhere if he started a business...NOWHERE. You can't just forget about the people you've already made a buck on, because their voice will largely dictate whether or not you CONTINUE to make money. Idiot.

How can a company that is worth Uber Billions, allow these sorts of problems to happen with their online service?

All this is doing is hurting the overall image of the 360, I'm not a fanboy for any machine, I just love games but the fact that they cannot sort out Live is really starting to annoy me. If an ISP was having those sorts of problems everyone would be raising hell about it.

MS need to get it sorted out and tell us the reason as well, we deserve to know why they are been so incompetent.

I wonder how much MS paid him to write that article? Thats a standard TOS, anyone with half a brain cell knows thats what you agree to with just about any online service whether its an online game or ISP. While anyone with an ounce of common sense expects a certain ammount of downtime you should not expect a few days interuption in such a small space of time. If it had been only one part of the service down say voice chat dropped out then you can live with it but the whole service crashing down for such a period is unacceptable. Microsoft offered a game because they knew they had to do something so that if anyone did take action they could legally say they tried to recompense people, they did not offer the game out of the goodness of their hearts.

I think MS does a great job with Live. Any service will go down from time to time, including Nintendo's and Sony's. Live's issues shortly after the holidays caused some minor inconveniences for everyone, but we'll live. It would be nice to get a free week tacked on at the end of our subscriptions though.

at the end of the day we pay good money for xbox live, it is undoubtably the best online experience but man these problems have gone on for so long. if you pay monthly for this service then thats a whole month youve handed your money over for nothing!! microsoft are minted we the public aint we should be givin a break from time to time of being ripped of!! giving every1 a month extension on live is not going to effect there bank balance to much is it. one word THEIFS!!

For any swedish people reading this: This is not applicable to us, the fact that it is in a contract that you signed doesn't matter, Konsumentlagen entitles you to some compensation. The swedish consumer law (Konsumentlagen) is hated by every corporation/company to ever set foot in Sweden. If you feel like going through the hassle you can make an anmälan to KO or ARN and they will handle it for you.

Lycka till.

EDIT: Though Konsumetlagen is a unusually consumer-friendly law I find it hard to believe that despite this clause LIVE subscriptioners aren't entitles to anything after such a long time of malfunctions in most countries int the world. If not, you need to work with your legal system because its completely fkd up.

everyone just relaxx its just a console ur all gonna kill each other one day i mean theres better thing out there in this open world then just sitting next to ur t.v and playing games and arguing with each other.

...and you can't complain when the service your are PAYING for is broke?

AHAH now thats a joke.

More useless articles. Of course they don't owe anything but it's not about that, it's about keeping their customers happy. Article makes a statement no one should care about.

of course they don't owe you anything- their fancy contract means they can screw you over as many times as you like and you are forced not to care- just one of the reasons i hate M$

better get used to it eh

They r A Company that cares only for the 'Bottom Line Income for its shareholders'
Thinking they care about some kid playing a FPS is laughable.

Microsoft is expected to generate these kind of responses. Microsoft is nothing more than a slave organization who has no intention of rewarding their own slaves for their hard work. When will this tyranny end? Only when Microsoft's very own slaves generate a mind of their own and stand up to weakening the stature of the XBOX 360.

$niper

The terms of service read more like a wish list than a legally binding document. Companies can and do insert all sorts of questionable terms into the terms of service in the hopes that most of it will stick. The final arbiter of any legal dispute is the courts as only a judge has the authority to decide which contract terms are reasonable and which are unconscionable. Just because Microsoft asserts that they have no liability does not in any way reflect their actual liability under law.

For example, ski hills print a wide ranging liability waiver on the back of all lift passes, but if their actions result in the death or injury of a guest, a court of law will still hold them to account.

They no longer owe me sh!t. I drove my happy ass down to the local Gamestop. Walked inside with a large dufflebag in my hand. Lifted it up onto the counter and said "Here, take this piece of sh!t that I have been defending for 2 years now and give me a goddamn Playstation!" I have had it for less than 24 hours and ALREADY am amazed by some of the features I chose to write off and ignore in the past. The Bluetooth, Blu-Ray, and playing my Divx straight off a FAT32 formatted external harddrive is quite frankly, The Sh!t.

They owe all their subscribers $50/£40 a year.

I cancelled my subscription a while back, because I felt like I was obliged to play Live. It was like, every time I wasn't on it, I felt like I was wasting money.

Live seriously isn't worth the cost, not one bit. especially seeing as the features I used mostly on Xbox Live were available on PSN for free.

Xbox Live should be free, pure and simple. I don't care how far in debt Microsoft are, they shouldn't charge it's customers that much per year, it's ridiculous, and it's a ripoff.

IS it really that big of a deal? In my opinion and its just an opinion, i ddont see a reason for paying for LIVE right now. A few months ago i was trying to see which system to buy. I have played both. They all had their pros and cons. But i looked toward the future. Not the present. I already new that Sony will improve PSN drastically and with the recent article just released im more confident than ever. Now the question that comes to mind is this. If i bought a 360 would i be happy now? And i would have to say no. I know alot of people who are having problems with LIVE. Im glad im not one of them. They all look at me with such rage like if i caused it. lol. And whats funny is that everyone seems to know how many people actually use PSN. Last time i remember i never read an official statement from Sony regarding such a thing. My experience with PSN had been more than great. With the release of HOME not too far away its icing on the cake. As for 360 owners just be patient. Hopefully, all your expenses toward the 360 will be justified.
-TUFF

I mean if suddenly 10million users sign up to Live do you think Microsoft would be expecting that? No.

What about when the PSN went down because of some game or demo??

poor xbots

I want my 7 dollars back!!

It's okay... All it means is that Microsoft is blatantly charging you for a service to your face, and saying "it doesn't have to work" and we all pay for it. It sucks, but I've learned to accept it because I'd rather have partially working fun than no fun.