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260°

Microsoft Drops The Ball, Creates PR Mess

From ShockblastMedia.com "When I returned home from work, I dug a little deeper into the story to find out that people were losing their free gifts from the Lords of Redford, and sure enough, he who giveth had certainly taketh away. I found myself 1000 points lighter, and quite frankly, I should have been."

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shockblastmedia.com
CrimsonEngage5416d ago

I got around 2000 and had 620 left from the other day when i purchased some at the store. I spent every single one today. *evil grin*

OMGitzThatGuy5416d ago (Edited 5416d ago )

I spent them so quick
I brought mk9 dlc

And indie games

kaveti66165416d ago

"What they have chosen to do here is make it look as though they have still left the glitch intact while removing points I rightfully paid for."

Your entire argument hinges on the assumption that Microsoft deliberately left a record of the glitch for people to see. It takes time to process things and whoever is working on the issue is probably still fixing whatever happened. Why are you so quick to assume that they did that on purpose?

Nolando5416d ago

Because its easy to blame big bad microsoft for all the evils in the world :P

vyke35416d ago

Microsoft? i would rather blame someone else *looks at apple*

MrBeatdown5416d ago (Edited 5416d ago )

If it takes time to process the reason for the deduction, they should have waited to deduct the money. Taking money before being able to explain why just isn't the way it should be done. Any time changes to an account involving money is made, it should be plainly obvious to the account holder why that change occured. Nobody should have to wait to find out why money was deducted from their account.

And telling people on Twitter that the points are theirs to keep while deducting them isn't helping either.

Whether they chose to make his account activity look misleading, or if they just don't have their act together, it's still Microsoft's responsibility. If they can't "process" a proper explanation for an account deduction, they shouldn't be processing anything.

Hicken5416d ago (Edited 5416d ago )

Well said. Have a bubble.

Edit: It's this sort of thing from MS that has me at odds with them. Well, this is one of those things.

kaveti66165416d ago

I guess by your logic Sony should have waited an extra couple of weeks to shut down PSN, and they should have waited even longer to explain why they shut it down.

If Microsoft waited too long to deduct the points, more people would have spent it, then Microsoft would have lost more money. So, it makes sense that a business would waste no time in taking back the money it accidentally gave people.

The twitter that was sent out referred to the 200 points and was probably sent out before MS knew they had made a mistake. But you're acting very paranoid, which is not uncommon on this site, and believe that MS does these things deliberately. And for what purpose? To gain a couple of thousand dollars from a few hundred people who decided to spend the points right away rather than wait for an explanation? Is that how a multi-billion dollar corporation makes money?

MrBeatdown5416d ago (Edited 5416d ago )

@Hicken

Thanks! Much appreciated.

@kaveti

You think this and the PSN hack are comparable situations? I lol'd. You don't see a difference between Sony shutting down their system to prevent data theft, and Microsoft immediately deducting funds from an account without a proper record, just to prevent the loss of, as you put it, "a couple of thousand dollars from a few hundred people"? You've got to be kidding me.

The author proposed a pretty simple solution. If they spend the points before they can be adjusted, just deduct future rewards points to make up the difference. That strikes me as a better idea than just yanking the money out of people's accounts before they can leave a proper record of it.

And what exactly did I say that makes you think I'm "paranoid"? You seem to think my point is that Microsoft did this intentionally to dupe people out of money when I didn't say anything like that. I said pretty clearly that it could be an honest, but still poor way to address the problem, or that it could be Microsoft manipulating the transaction record to make themselves appear more generous than they are. Nothing paranoid about that. I'm just pointing out the possibilities.

Fact is, any company handling funds for their customers should be able to provide a clear explanation for every change to an account balance. Fixing their own screw up isn't an excuse for not clearly explaining to customers what is going on with their own money, even if it's just $10-$20 in Microsoft points.

DarthJay5416d ago

Why wouldn't they just deduct the points in the same increments that they added them? That seems far more rational then someone saying "oh, we accidentally gave him 1000 extra points, let's take them back." I don't particularly care as to whether I get the points back. If I wasn't supposed to have them then I wasn't supposed to have them. My point wasn't to be "woe is me," it was that there is a right way to handle this and a wrong way, and right now, they are handling it poorly.

They made a mistake, and that's fine. I'm not going to crucify them over it. But they have certain responsibilities in correcting their mistake, and they are not meeting them in my eyes.

Why o why5416d ago (Edited 5416d ago )

who cares......sorry. I was stupid enough to click and comment

REPORTED AS OFF TOPIC

oh btw, has anybody played a game called dreamweb. I swear im the only one.

These things happen all the time spanning all companies. Truth is if we saw any company give us more than we were meant to receive would we give it back or just accept it

FlashXIII5416d ago

Lol wtf, people actually make videos of them purchasing avatar items? That's pretty strange.

Somewhat more on topic, Microsoft responsible for questionable business practices..that's hardly new news these days.

DarthJay5416d ago

I make videos of new avatar items and happened to purchase a shirt this time. Sorry that was so hard to comprehend.

danielle0075416d ago

While you are certainly are free to be a defensive dick in the comment section of your own article, I just wanted to let you know it comes off horribly to other people, or at least me, and doesn't make me want to take your opinion seriously, even though I thought you made some good points.

DarthJay5416d ago (Edited 5416d ago )

@danielle007 You are certainly free to feel however you want about my response to an ignorant person making a stupid comment. If you don't want to take an opinion that you have already openly validated seriously because I might be a jerk to one guy that said something dumb, I have no control over that. That's all on you. I don't know anything about you, nor does it matter a whole lot to me, but this isn't my first rodeo. I find comedy in the entire comment, to be quite honest. To live and die by every word... fair enough. If that's how you roll, what can I do? Not much. Can't win 'em all.

70°

Microsoft Gaming Revenue Drops 7% Year-on-Year, Content and Services Down 5%, Xbox Hardware Down 33%

Microsoft announced its financial results for Q3 of fiscal year 2026, including an update on its gaming Xbox business and more.

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simulationdaily.com
Jin_Sakai42d ago (Edited 42d ago )

Not looking good. Hopefully Asha Sharma is able to turn Phil’s disaster around.

dveio41d ago

To me it's still quite remarkable how they can cash-in 5.3bn in revenue in a single quarter, since their hardware is basically dead.

Jingsing41d ago

The stock mark is what makes Microsoft remarkable, They have convinced every institutional and retail investor to just keep piling money into them. Like many big tech giants they are just a big growing pyramid scheme. As long as people keep dropping money into ETF's that cover the market Microsoft will always be liquid. At the same time it is completely stifling innovation and competition. People need to start being more discreet in how they invest their money as it's killing the system.

Tanktopmaster9241d ago

Once they re-evaluate exclusive all will be fine….

S2Killinit41d ago

Riiiiight because people will just flock back to them for one or two games per year.

Jingsing41d ago

15+ years of bad performance is what they call irreparable in business. It is time for them to sell off the assets and get out of entertainment.

Tanktopmaster9241d ago

These declines are on the back of extra revenue received from releasing games like Forza horizon 5 on PlayStation. So I’m being sarcastic here when I said they should go back to exclusives. Killing off a revenue stream from Ps5 sales will only make things worse

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70°

Xbox boss: Memory crisis could impact next-gen hardware pricing

Xbox boss Asha Sharma has discussed how component shortages will impact the company's plans for Project Helix.

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gamedeveloper.com
Eonjay43d ago

When does this end? Its killing everyone. Consoles and PC. And for what? AI? The benefits of AI are completely outweighed by the negatives. And the government should have never allowed one company to buy up all the RAM.

Lexreborn244d ago

This kind of proves this is an after thought product, most products like this are in r&d 5 years before they start mass producing. So they typically have the cost of components and things worked out long before assembly starts.

This is an assumption still, but I wouldn’t be surprised if project helix is similar to Scalebound,perfect dark and sod3. They had an idea but no actual execution other than concept stage. Being impacted by the ram shortage likely would also put this device 3-4 years out.

I’m not even sure MS has that endurance with Xbox yet

Fishy Fingers44d ago (Edited 44d ago )

I mean.... what?

We're at a point that Samsung wont even provide their own phone department ram because they can sell it at higher prices to 3rd parties (AI). Its more profitable to sell the ram than make their own devices with it.

You think because R&D starts 5 years ago the 3rd party component manufacturers will honour that price? They'll sell it to whomever is paying the most today, not some gentlemens agreement they made years ago. AI farms will buy more volume at higher prices than any console manufacturer will. It'll be the same for Playstation.

Lexreborn243d ago

Contractual agreements are not the same as “gentlemen” agreements. If you think that they work with their distributors a month before production then their entire business model is trash. They work with companies like nvidia constantly for building the graphics cards they need. They work with companies that build motherboards years in advance. This is what proper business planning does.

They are not buying components on a whim like a consumer. So again, considering the ram isn’t a singular module and is integrated into the motherboard I highly doubt they wouldn’t have a final schematic that they are supposed to be building around.

If they are delaying production another 3 years then it’s obvious again this is an after though project and is just trying to be responsive to their bad execution they had the last 14 years.

It also isn’t far fetched to use their failure to produce first party titles the last 7 years including the highly anticipated games I mentioned all being cancelled. That they would continue to you know… lie

Sitdown43d ago

You don't really know how this works huh?

Profchaos44d ago (Edited 44d ago )

Helix is going to be stupidly expensive

Instead of leaning into smarter upscaling techniques they're brute forcing hardware that will cost them dearly and it remains to be seen if it's genuinely going to provide a meaningful differential

I know in the oc.doace people like to brag about not using frame gen or dlss to get to high on a game but for the majority of players they happily use those technologies without a second thought

That's going to be ps6 vs Helix

Eonjay43d ago

Yeah with FSR 5 they should be able to offer a much cheaper version of Helix.

Eonjay43d ago

While this does seem to be the case, I am encouraged by the statement from Microsoft about wanting to provide affordable options. If this means a Series S style Helix, at least there will be something affordable being offered.

XBManiac43d ago

Series S is what has killed Xbox Series so... Will they dare?

blacktiger44d ago

It's called systematic inflationary. Yes we get it Microsoft, keep raising in the name ofall kinds of stuffs

pwnmaster300044d ago

Honestly if there was thing I learned from this generation is that new consoles arnt day one anymore.
I can wait 1-3 years.

DarXyde44d ago

Another important lesson from this generation: while Nintendo showed us that prices don't necessarily need to ever drop, we've now learned that waiting 1-3 years does carry some risk that prices increase. This generation is just bizarre in all the wrong ways.

LucasRuinedChildhood43d ago (Edited 43d ago )

The factors are largely external. Covid and Russia-Ukraine war causing inflation led to the first price increase in 2022.

Then we get Trump's tariffs increasing hardware prices, AI boom causing a RAM crisis, war on Iran causing a worldwide fuel crisis which impacts the cost of everything.

Gaming doesn't exist in a vacuum. The last few years have been a shitshow and lot of it was definitely avoidable.

DarXyde43d ago

LucasRuinedChildhood,

For sure. No disagreement on the external factors doing a lot of this. Where I have to gently push back however is on two fronts:

1. The pandemic definitely caused some issues: asynchronous development was a big issue and really complicated timelines and affected game quality. At the same time, when it comes to price hikes, it's really difficult to know what was genuine necessity and what was taking consumers for a ride. The pandemic brought about "stag-flation" which was increasing prices and stagnant wages, which was a problem caused by supply chain constraints. There was also "Greed-flation", where companies that were slightly affected or had no issues took advantage of the situation and squeezed everyone citing supply chain issues when there were none.

2. It's definitely true that the tariffs, AI boom, and RAM crisis were all things enabled by tech broligarchs throwing money at this caricature of a world leader, one of them being Satya Nadella. I don't think Sony and Nintendo have contributed much to this problem if at all, but Microsoft's Nadella I feel was instrumental in causing every one of those issues. Microsoft as a company contributed to both candidates (though they gave Harris 4x as much if I recall), but Nadella was all in on letting AI run wild. He paid for unregulated AI, and got a war that's not a war (even though Trump called it that at least five times on television) that screwed up helium access. So for me, I feel that one of the players in the gaming industry is a key architect of these issues, and for that reason I struggle a bit to think of it as "external".

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50°

'The big things that we're thinking about'

In an exclusive interview with Game File, new(ish) Xbox boss Asha Sharma and Xbox chief content officer Matt Booty explain their vision for Microsoft’s gaming division

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gamefile.news
Agent7545d ago

A good start would be to release games to go with the console. My Xbox Series X has gathered dust virtually from launch. My advice would be to ditch a next console and release games on PC, PlayStation and Switch. Another idea would be a hybrid console based on Xbox Series X tech and go the same route as Nintendo. Another idea would be to pull out of gaming altogether. Plenty of options there.

Reaper22_42d ago

Why would they pull out? They have the momentum. Sony has been getting nothing but bad news lately.