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Sony sued over PS3 firmware update problems

Owners of bricked systems file suit on behalf of everyone who downloaded system update 3.0 or 3.01; demand unspecified damages.

The ability of console makers to update their systems' firmware has a number of benefits, as evidenced by the continually expanding capabilities of the Xbox 360, PlayStation 3, and Wii. However, the updating of firmware on all three platforms is sometimes associated with reports of systems being broken by the updates, or "bricked."

In some cases, the owners of ruined consoles do more than make angry message board posts about their misfortune. In late 2006, an Xbox 360 owner sued Microsoft over a system update rendering his console inoperable. That suit was dismissed in mid-2007 when Microsoft and the plaintiff reached an agreement out of court.

Now it's Sony's day in court, as last week a pair of PlayStation 3 owners who had their systems bricked by the September 3.0 and 3.01 firmware updates filed suit agianst the company. The two gamers--one from Texas, the other from Iowa--allege that the updates caused PS3s to malfunction, with problems including loss of controller use, malfunction of the Blu-ray drive, and bricking of consoles. When they contacted Sony's customer service representatives, the pair were told that the system failures were coincidental and unrelated to the system update. Furthermore, Sony would charge them a repair fee of $150 in order to fix the systems.

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gamespot.com
chrisulloa6032d ago

"repair fee of $150 in order to fix the systems"

Glad Microsoft doesn't charge for RRoD

Gandalf6032d ago

Obviously, they just tell you to buy a new one after your warranty ends.

Saaking6032d ago

RROD shouldn't occur PERIOD.

It doesn't matter if the repair is free, the time you loose is not. And once the warranty runs out you're screwed.

6032d ago
Foliage6032d ago

Unfortunately the 360 only has a policy in place for RROD because the media caught on in large numbers. Outside of RROD, you are screwed with the repair fees for every other problem on the 360, and again unfortunately outside of RROD the 360 still manages to have more problems than the PS3 and Wii combined twenty fold.

kevinx10006032d ago

"Obviously, they just tell you to buy a new one after your warranty ends."

no they don't actually. mine broke 4 times, twice after warranty.
they said it was over but they still repaired it for free and got me some free stuff (games, controller or mic and XBL)

repairs never took more than 15 days, and it's dead silent since the last one :)

ChartedMetalTurismo6032d ago

The 360's warranty is 3 years cause it's a crapbox failmachine.

TheBand1t6031d ago

If you're bragging about a warranty, you're quite sad.

+ Show (4) more repliesLast reply 6031d ago
6032d ago Replies(30)
NateNater6032d ago

Against Sony!? These guys don't stand a chance.

It will most likely end up like when Microsoft got sued for similar reasons in 2007.

Why don't they just pay the $150 and move on with their lives?

Pl4ybwoi6032d ago

because if nobody does nothing about, it will continue to happen.

Proxy6032d ago (Edited 6032d ago )

The standard need to be set here and now. If I buy a product it should work forever.

You have your Monoliths, Zohars, and PS3s.

Christopher6032d ago

Incorrect. If you buy a product, it should work the expected number of years, which for a computer is 5. No item with the technology used today can be guaranteed to continue to work forever.

Thinking like that is just idiotic, honestly. As a consumer, if that's the way you think, you'll rarely be happy.

vhero6032d ago

If you buy a PS3 in the US you should expect it to work for 3 months thats why you get 3 month warranty anything else is extra. UK law sates they should last 1 year so warranty over here is 1 year. Some places in EU though Sony warranty is a whopping 2 years. People should do what I did and pay a little extra (£80) for 3 years warranty on top of initial warranty :). So I got 4 years cover now for cheaper than the cost of a repair. Worth it for peace of mind!

iceman066032d ago

Well...because THEY feel that they were led astray by the business practices of Sony. Do I agree? Not completely. But I understand WHY they are attempting to sue. Most times big business could keep most of their problems to a minimum by just handling customer service in the correct way. However, the bottom line for ALL business is MONEY. I get that. However, when money comes at the expense of customer satisfaction and loyalty...which ALL businesses attempt to garner through the release and support of quality products...there is a crossroads of sorts.
As to the validity of the claim...that will be determined by the proof that comes once the class for the action is formed (although there is some BS involved in the class that was asked to join...it's basically ALL PS3 owners connected to the internet).
The people have the right to sue....SONY has the right to defend...and the courts will decide. This could be just 2 angry and isolated incidences OR the beginning of a REAL issue.

+ Show (2) more repliesLast reply 6032d ago
taco_tom2376032d ago

ive never had problems updating lol yay me!!!

HDgamer6032d ago

Fanboys have issues, stealth disagree without explanation :/

RememberThe3576032d ago

Apparently you have had problems with firmware updates. You just weren't fanboy enough to notice.

Saaking6032d ago

This people should focus on suing MS. they're the ones that released a last gen piece of crap with a 54.2 percent failure rate.

slayorofgods6032d ago (Edited 6032d ago )

Though I agree with you that MS should not have released hardware with such a massive failure rate. I think that the rrod epidemic should be common knowledge by now.

Frankly speaking, I don't encourage this spreading of retarding lawsuits. Our society is beginning to sound like it is filled with whinny b*tch's.

Show all comments (113)
60°

Final Fantasy X 25th Anniversary Website Launches With New Nomura Artwork and Merchandise

Square Enix launches Final Fantasy X 25th anniversary site, revealing new Nomura art, books, music releases, and merchandise.

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twistedvoxel.com
-Foxtrot13d ago

Look I know VIII has its issues and all that but how on earth can the do big anniversary events with new artwork and merchandise for VII, IX and X yet VIII got sweet f*** all.

They could have given it something during its 25th anniversary yet all it got was a single Happy Anniversary post on their social media.

solideagle13d ago

they should know that we are OG fans of VIII as it sold truckload as well. not as much as VII or X. I personally didn't like IX but X and VI are my personal fav.

Shadow Hearts 2 covenant is another game I love. I hope one day someone can make remake, I would be delighted

Relientk7713d ago

Final Fantasy VIII is great and you are always the first to defend it in the comments

40°

15 Years Ago, Mortal Kombat (2011) Saved Gaming’s Biggest Fighting Franchise

A brutal reset, a smarter story, and a return to what made it great—Mortal Kombat (2011) revived the series.

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fortressofsolitude.co.za
italiangamer22d ago

"Gaming’s Biggest Fighting Franchise"

Press X to (seriously) doubt.

DarXyde20d ago

Underrated comment. I used to hate that game so much that any time my siblings asked me to play it, I just picked Hom and shut myself down mid-match.

Soy20d ago

And then MK1 killed it again.

DivineHand12520d ago (Edited 20d ago )

15 years went by so fast. I remember playing through the story mode at launch.

90°

PlayStation legend Shuhei Yoshida says Jim Ryan fired him because he didn't listen to him

Why did Sony push Shuhei Yoshida out of his role leading PlayStation's first-party games? He'd overseen some huge successes. Well, apparently, he didn't listen.

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eurogamer.net
Relientk7721d ago

Yeah I can see that for sure. Shuhei Yoshida should have been in charge not Jim Ryan.

Cacabunga21d ago

It should be free highway for him now.. but Sony are too stupid to see this, especially that moron Hulst

S2Killinit21d ago (Edited 21d ago )

Wtf why all that anger. PlayStation is dominating on every level. Besides I think there is a little more to hiring a CEO than just who is available. Its not like its a athlete your team wants to buy.

neutralgamer199221d ago

S2Killinit

live service failures, chasing trends, closing studios. yes dominating

Cacabunga21d ago

Sony is Dominating because competition is not existing. Compared to previous gens this is the poorest in terms of software offerings.

Last gen we got Uncharted 4 Lost Legacy and TLOU2 from ND alone.

This is so far a remasters gen, with no competition to lift up the quality

1nsomniac21d ago (Edited 21d ago )

..."PlayStation is dominating on every level"....

...Really???

PlayStation are soon heading into a new generation in the not to distant future. They currently have the worst customer satisfaction they've ever sustained as a company. The company is heading for a huge crash while at the same time they'll need to be planning how they are going to try and win back that favour and the build up to their new releases.

Yes financially they're winning but they're going to have to ride out this complete public corporate disaster. No one has faith in the company or the product anymore. They've damaged their public image so much this generation. Greed can kill anyone.

medman20d ago

Hulst is a disaster......

+ Show (2) more repliesLast reply 20d ago
blacktiger21d ago

He would've done the same thing and fire Jim Ryan and Shuhei would be the villain. Why?
Because Elite creates the narrative and distraction for gamers, users and citizens.

Outside_ofthe_Box21d ago

More confirmation that Jim Ryan is the culprit for what has happened to Sony. Hulst needs to go too. What sucks is that a lot of the good top heads at Sony are no longer there. I wish that guys that were forced out prematurely by Dumbo Jimbo like Shuhei and Layden came back.

robtion20d ago

Yep. Yoshida was responsible for bringing one of the best games of this generation to playstation (Stellar Blade). He is an actual gamer and is in touch with what gamers want (creative, fun games, not GaaS and agenda pushing). He also seems like a genuinely nice guy if you watch some interviews. Of course they got rid of him.

darthv7221d ago

Makes you wonder if MS even thought about hiring him after Phil and Sarah were leaving. He certainly couldn't make their situation any worse.

Agent7521d ago

Microflop. After Windows XP and Xbox 360, it all went floppy.

S2Killinit21d ago

Floppy 😆
No pun intended

badz14921d ago

Yoshida for President! Jim Ryan was and always be a hack! Sony should get Shu back

Lightning7721d ago

All the gamer/consumer lead heads are gone across PS and Xbox. shuhei gone phil's gone (questionable) but gone. The future of gaming is somewhat uncertain across the board.

Show all comments (30)