They know exactly what goes on at a lower level bud. They just dont care. It's also not unique to GameStop. Copy and paste that issue under any number of other business names.
Game went bust on these shores some time ago. They were a desperate retailer anyway. The most expensive and incredibly poorly stocked stores around

In GS case, they're up against a new market which has cut into their sales enough that they aren't able to operate given the cost to run a retail establishment. People may criticize how they do business, but the fact that they've stayed in business so long, when many others have failed in similar markets, having much less to contend with, is actually a mark of them doing something right.

People may not like what they're doing to stay afloat, and not everything they do works, but I don't think their problem is clueless upper management. Their problems aren't even their policies or how people perceive they conduct their business. The criticisms against them are just people who think they need to give everything away for next to nothing, because they don't understand how retail, or business works.

GS biggest problem is that their business operations are bloated, which they've been trimming the past couple years. The margins for new games are too low to operate a retail outlet on that alone. Huge increase in online marketplaces, which they've actually adapted to pretty well. Increase in digital distribution taking up to 25% of their revenue away. Only a couple of those things are things they can control. They adapt where they can, like with online marketplaces. They trim where they can. They can't change the course of DD gaining traction, or the wholesale price, although they can negotiate given their buying power.

Everything GS does is to try and remain profitable, yet people complain they don't give trade in credit equal to what GS can buy the game new for. Did you know, new releases cost GS $40 to buy shrinkwrapped? They offer up to $30 for those new releases on trade in. Then sell them for $10 cheaper with a PUR card. But there are those who act like GS should give them more, take less of a profit margin on it, and use it to base their entire criticism of GS trade in policies on.

I agree with some of the criticisms of GS, mostly how they fill their store with a lot of stuff....which luckily they seem to be backing off of at my local GS at least. But this constant talk about how piss poor they are, or advice on how to stay alive in the market are just petty and from people who have no clue what's going on.

I'd love to see gamestop take on board gaming. Stock for sales and late night openings with tables for groups to rent. Both hobbies already mould together quite nicely

I wonder how their executives felt when Battlefield 1943 came out. The first major AAA downloadable game.

You can exchange the gerbil for $4.99 toward the hedgehog and if its on the same receipt and you have a an Edge Onyx card you get a 10% trade value boost if you trade 3 or more gerbils. So you can do this if you have a lot of gerbils basically but only this week