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20°

Wonderwallweb test Sony Customer Services, with poor results

Quote from site:

"Now something struck me as a bit odd in this whole situation, why promise me a console on a certain date if they have none in? Have they given it to someone else? Are there so many PS3 machines breaking down that they can't keep up with demand?"

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wonderwallweb.com
Vip3r6417d ago

Seriously wotta, I really wouldn't worry too much about this. I got a phone call today saying I'll be getting my 60GB replaced on the 24th because they don't have any other 60GB at their repair centre.

But I still chuffed that they're giving me a replacement even though my warrenty has expired.

wotta6417d ago

Quote from my conversation:

Me "Im very unhappy about this and I want to complain, what is your complaints procedure so I can take this further."

Sony "Sorry sir I dont have a clue".

Oh dear.

PirateThom6417d ago

That sounds like an idiot employee rather than Sony's poor customer service. I would have asked to speak to the rep's manager and informed them that they rep doesn't know standard proceedure.

wotta6417d ago

Speak to a supervisor and when I asked about the complaints procedure and told him I want to complain I was then fobbed off and told I would have to wait until I was called back.

Pretty bad.

Karum6417d ago

I've worked in call centres as team leader etc. and that kind of response isn't surprising tbh. A lot of people get very defensive and want to avoid complaints being made in case they are included in the complaint. It's basically just human nature although it doesn't help anyone in the long run.

The responsability falls on Sony and/or the company they use to outsource their customer support teams to screen calls and maintain standards better which was something I tried to actively keep an eye on and improve on during my time in that kind of role.

Now personally I've only ever had to call Sony's customer service twice which was within the last week. My PS3 was intermittently freezing up then refusing to read discs, they told me to do a system restore in case there were some corrupted files or w/e on the machine and if the problem was still there then get back in touch with them ASAP.

Problem continued, got worse so I called back up and described the problem and what action had already been taken. My PS3 is out of warranty but the rep said they'd replace my PS3 FOC anyway but that it would take like a week to do so. Now whilst I think that time frame is a little bit too long I'm not gonna whine about it because I'm getting a free replacement outside of warranty.

My experience so far with Sony's customer service has been good and as long as they deliver my new PS3 on the day they said they would then it shall remain a positive experience, not just because the outcome was favourable but because of how the reps handled the calls too.

If they mess up the delivery then we'll have a problem cuz I gotta take time off to be home to accept delivery and hand over the busted unit.

60°

Final Fantasy X 25th Anniversary Website Launches With New Nomura Artwork and Merchandise

Square Enix launches Final Fantasy X 25th anniversary site, revealing new Nomura art, books, music releases, and merchandise.

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twistedvoxel.com
-Foxtrot39d ago

Look I know VIII has its issues and all that but how on earth can the do big anniversary events with new artwork and merchandise for VII, IX and X yet VIII got sweet f*** all.

They could have given it something during its 25th anniversary yet all it got was a single Happy Anniversary post on their social media.

solideagle38d ago

they should know that we are OG fans of VIII as it sold truckload as well. not as much as VII or X. I personally didn't like IX but X and VI are my personal fav.

Shadow Hearts 2 covenant is another game I love. I hope one day someone can make remake, I would be delighted

Relientk7738d ago

Final Fantasy VIII is great and you are always the first to defend it in the comments

40°

15 Years Ago, Mortal Kombat (2011) Saved Gaming’s Biggest Fighting Franchise

A brutal reset, a smarter story, and a return to what made it great—Mortal Kombat (2011) revived the series.

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fortressofsolitude.co.za
italiangamer47d ago

"Gaming’s Biggest Fighting Franchise"

Press X to (seriously) doubt.

DarXyde45d ago

Underrated comment. I used to hate that game so much that any time my siblings asked me to play it, I just picked Hom and shut myself down mid-match.

Soy46d ago

And then MK1 killed it again.

DivineHand12545d ago (Edited 45d ago )

15 years went by so fast. I remember playing through the story mode at launch.

90°

PlayStation legend Shuhei Yoshida says Jim Ryan fired him because he didn't listen to him

Why did Sony push Shuhei Yoshida out of his role leading PlayStation's first-party games? He'd overseen some huge successes. Well, apparently, he didn't listen.

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eurogamer.net
Relientk7747d ago

Yeah I can see that for sure. Shuhei Yoshida should have been in charge not Jim Ryan.

Cacabunga47d ago

It should be free highway for him now.. but Sony are too stupid to see this, especially that moron Hulst

S2Killinit46d ago (Edited 46d ago )

Wtf why all that anger. PlayStation is dominating on every level. Besides I think there is a little more to hiring a CEO than just who is available. Its not like its a athlete your team wants to buy.

neutralgamer199246d ago

S2Killinit

live service failures, chasing trends, closing studios. yes dominating

Cacabunga46d ago

Sony is Dominating because competition is not existing. Compared to previous gens this is the poorest in terms of software offerings.

Last gen we got Uncharted 4 Lost Legacy and TLOU2 from ND alone.

This is so far a remasters gen, with no competition to lift up the quality

1nsomniac46d ago (Edited 46d ago )

..."PlayStation is dominating on every level"....

...Really???

PlayStation are soon heading into a new generation in the not to distant future. They currently have the worst customer satisfaction they've ever sustained as a company. The company is heading for a huge crash while at the same time they'll need to be planning how they are going to try and win back that favour and the build up to their new releases.

Yes financially they're winning but they're going to have to ride out this complete public corporate disaster. No one has faith in the company or the product anymore. They've damaged their public image so much this generation. Greed can kill anyone.

medman46d ago

Hulst is a disaster......

+ Show (2) more repliesLast reply 46d ago
blacktiger46d ago

He would've done the same thing and fire Jim Ryan and Shuhei would be the villain. Why?
Because Elite creates the narrative and distraction for gamers, users and citizens.

Outside_ofthe_Box47d ago

More confirmation that Jim Ryan is the culprit for what has happened to Sony. Hulst needs to go too. What sucks is that a lot of the good top heads at Sony are no longer there. I wish that guys that were forced out prematurely by Dumbo Jimbo like Shuhei and Layden came back.

robtion46d ago

Yep. Yoshida was responsible for bringing one of the best games of this generation to playstation (Stellar Blade). He is an actual gamer and is in touch with what gamers want (creative, fun games, not GaaS and agenda pushing). He also seems like a genuinely nice guy if you watch some interviews. Of course they got rid of him.

darthv7247d ago

Makes you wonder if MS even thought about hiring him after Phil and Sarah were leaving. He certainly couldn't make their situation any worse.

Agent7546d ago

Microflop. After Windows XP and Xbox 360, it all went floppy.

S2Killinit46d ago

Floppy 😆
No pun intended

badz14947d ago

Yoshida for President! Jim Ryan was and always be a hack! Sony should get Shu back

Lightning7747d ago

All the gamer/consumer lead heads are gone across PS and Xbox. shuhei gone phil's gone (questionable) but gone. The future of gaming is somewhat uncertain across the board.

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