@ Neonridr.

yes electronics have defects and failure rates. However when it comes to dead pixels, bad panels, whatever else, companies usually, if not always will either fix or replace the new device. Nintendo is saying dead pixels happen so instead of tossing out a screen they view it as completely acceptable to let panels with dead pixels be installed, sold, and if you get one Nintendo isn't going to do anything about it. That's poor Quality Control and business. Well it's good enough, don't want an even failure rate on our production line so lets just use them, Bull. Consumers expect a level of quality and allowing dead pixel panels to be used and sold is not acceptable.

I understand your comment Neon, but if I had a Switch for a couple days and had dead pixels already that SOB would be right back to the store! I don't care what Nintendo says, dead pixels is unacceptable when the screen is the biggest selling feature.

And if you had dead pixels you could always exchange it. I had to do that twice with my DSI.

https://youtu.be/Cb-srOfRqN...

^^ Look at the number of defective switches out there just on Youtube. The quality of the console isn't up to par even for a launch console. There are so many reports of people having sync issues and the dock scratching the screen

For a 300$ console, telling people dead pixels are normal is just plain garbage. Even Acer replaced my 150$ crappy display because of dead pixels. This is just a shady practice

"right because MS or Sony have never had any defective products release into the wild right?"

Your way to reflect is of the poorest.
First no manufacturer makes defect products on purpose, second not because someone has a bad quality control (according to you) that Nintendo shouldn't step it up.
I personally have no idea if Nintendo had such thing.
Dead pixel ruins the experience. Tvs are insured against it so why not

Between the simple build quality inside the Switch and the Joycons not syncing and now the dock scratching the screen. WTF Nintendo? I think It’s safe to say this is the cheapest flimsiest system that Nintendo has ever released. Did Nintendo even test the Switch before releasing it?

https://youtu.be/XUZ-Icqhem...

My Switch has zero defections as of right now as well, HOWEVER the reports of defected units seems pretty high, and I will admit, the quality build of the console does feel a bit "cheap" and it obviously has design flaws as we talked about in another thread with the Dock potentially scratching the system up from normal use, which SHOULD NOT happen, screen protector or Not.

Yes, it wasn't acceptable when Microsoft had RROD, and the PS4 for the most part has/is built very solid as a console with few reports of defections.

Well, you are obviously missing the point here. Nintendo is saying that dead pixels is a common trait in LCD panels. Common, maybe, but still a defect, not a expectation. That is completely, utterly B.S. if they are selling you a device that has a 720p screen resolution, but it has just 1 dead pixel, then the device, technically, isn't 720p, which in return means defect. I'm not sure I can dumb this down any further for you to understand the statements by Nintendo and what they mean

on computer monitors you can return if it has dead pixels but i think it has to be more than 1 dead pixel.

My dude you calmed down with your defense force nonsense and stealth trolling for awhile since Nintendo was basically doing crap and had a dry spell but slowly but surely I see you coming back into it I guess bcus Nintendo has a new system. But do you hear yourself? Nintendo saying dead pixels isnt a defect is @ucking wrong no matter how much defense spin you put on it. Why bring the other companies into it when they have all been criticized in the past for defects. Just bcus they have had issues doesn't mean your mighty Nintendo can't be put on blast. The enabling some of you guys do is disgusting. My switch has zero dead pixels too, so what? If someone's does Nintendo shouldn't be saying it isn't an issue. Like when Microsoft said Rrod wasn't an issue till dragged to court.

@Strange_Evil

That's pretty bad and those affected better get refunded/replaced units, I'd like to point out that Crowbcat has done videos for the other consoles as well, it sucks to get something day one and have problems.

https://www.youtube.com/wat...
https://www.youtube.com/wat...
https://www.youtube.com/wat...
https://www.youtube.com/wat...

Neonridr's switch has no defects, everyone calm the hell down. Can't you see only his switch matters?

What a self absorbed moron.

Wait, what? Because others have made mistakes, it's okay for other mistakes to happen? WTF? And no one even brought up others until you. Seriously, WTF?

except when did Sony or Microsoft release a defective product only to come out and tell consumers that the problem is not a "defect"?

When Microsoft released the 360 with the red ring of death we spend billions of dollars to fix the problem even replace people systems for free they went above and beyond and regards to customer service to correct their mistake I don't think there's a single quote that states the red ring of death was not a defect up on Microsoft part

Sony with the yellow light of death issue it was something that was addressed and later on the rest of the Playstation 3s did not have that type of situation as widespread.

But I'm sorry neither company just stood there telling consumers that the problem was not a defect......

So you're telling me if I company sold you a product that had dead pixels and you called customer service it would suffice you that the company didn't even recognize that your issue was even a problem on their part?

🤔🤔🤔&# 129300;

I don't understand? As a Consumer how does this even benefit you to not have your problem resolved after you've paid money for a product that should be coming in working condition?

I don't disagree with you that you could compare the problem to any other electronic device or company but we're not talking about that it's a defect because that's it happens

were talking about the company's attitude to address it is not normal.

Holy shit.....

Are you actually defending this ?!,?

I don't see where he implied that only Nintendo has quality control issues. Buuuuuut..... with the Switch just launching, of course he's going to talk about what Nintendo needs to fix.

What does other electronics having a failure rate have to do with Nintendo saying it's not an issue? That's asinine.

@moldy

kinda old info but still apply

http://www.tested.com/tech/...

https://en.wikipedia.org/wi...

There's a difference between a handheld developing dead pixels throughout its lifetime and having them right out of the box. If it went to court, Nintendo would totally lose this one.

Mine doesn't and GAME would replace it if it did anyway

This article is about Nintendo whose quality control is not the best, especially as they tend to use tried and tested and low power technology. The last time I experienced a stuck pixel was on a Clam Shell DS.

WTF? So that excuses Nintendo somehow? As a consumer you expect that when you buy a product it will work. Failure rate is to be expected but what Nintendo is basically saying is that if you get a defective display your out of luck and they won't honor a replacement.

Actually Neonridr, I don't think you have to worry about dead pixels on consoles because that's a handheld thing. Dead pixels on your TV wouldn't be an Xbox or Playstation problem.

@moldybread: Even one dead pixel is unacceptable. The only exception might be on a corner of the display, and even then only if it's completely dead (i.e., black). As I said in my other post, if the policy is to refuse an exchange request based on any number of dead pixels, then the monitor goes back as a simple return, and they lose the sale altogether.

Damn your just on every switch forum defending this BS? I have a switch myself and if the crap I read starts to happen to mine it's going right back.

This is a non-argument.

"Your honor, it is true that I killed someone but these people killed others first so I shouldn't be punished."

Same logic.

A defect is a defect no matter who causes it and it should be sorted not brushed under the carpet. The fact that microsoft or sony havre had issues (who were chastised by plenty of people at the time too) is in no way a defence for nintendo. In fact you could argue ot makes things worse! They should learn from other's mistakes.

@Neonridr I agree that there are always going to be defects but not offering a fix or a replacement for those productions defects is wrong and unacceptable, you can't be serious about defending this, even microsoft had a replacement program with the RROD fiasco. You aren't having an issue, good for you, let's not pretend that a lot of people aren't having a pleasant ride, there is the left joycon issue that even the patch hasn't fixed for some people and the official statement with those ridiculous optimal conditions for avoiding the issue, the dock scratching some screens and now the company released a bunch of tablets with dead pixels and is trying to avoid responsability?

not just dead pixels it has a lot of problems
see this
https://www.youtube.com/wat...

I'll wait for you to produce evidence for a very high amount of defective products from Sony.

This is inexcusable. Good thing I didn't touch this thing.

It's standard practice for almost every digital screen that fewer than X dead pixels not be covered under warranty. That's why it's important to return to store ASAP.

I have an ACER monitor that had a single dead pixel when I purchased it from Circuit City years ago. I almost went through the trouble of returning, but didn't. The monitor still works a treat as my primary.

See my previous 2 posts. I don't want to repeat myself again. There's more than one way to return a defective product, even when the defect isn't acknowledged.

@rainslacker: I agree in general, but I test my displays for dead pixels immediately. I don't want a nasty surprise 5 days after the return policy expires, due to being careless.

@Cobra

Not sure how you test for dead pixels. They're pretty noticeable on a black screen, or sometimes white. On my Samsung TV, it was a green dot on the lower part of the screen and was readily apparent, but only noticeable when the screen had dark colors in that area of the screen. That was more than one dead pixel though, and was a pixel cluster. It was about the size of a pencil dot, which on a 4K tv is more than one pixel. Wasn't hard to replace, despite the fact I brought it from a store that was closing up shop. Just took it in, told them what was wrong, and they gave me a new one within 10 minutes and some paperwork. I would have kept it with the dead pixels since i got it pretty cheap due to closing up, but thought I'd give it a go. They either resold it or got a refund from Samsung.

Anyhow, prudence is always wise, and checking any new electronics device is pretty much a given. So many things can go wrong from manufacturing, to shipping, to storing it at the store, to transporting it home and setting it up. Never once had a problem returning something thankfully.

Oddly enough though, the TV broke on a move, and the stores extended warranty didn't cover it, so that was pretty much a waste of money.:( Never buy an extended warranty from Sears is the lesson learned. Samsungs own extended warranty was half the price, and would have actually covered user damage.