Microsoft's customer service has been in India (I believe) each time I've called them, but they spoke perfect English. Having an accent and not speaking English are very different.

Sony beats MS in every area, a year from now you'll see the PS3 in PS2's place.. Its Sony, nuff said.

Rush me with the bs now xbots..

Regardless of which company, you're gona run into to some out sourcing. Hell, I work at Eckerd (I'm still in high school people, so its okay), and when our registers mess up or an AT&T phone card screws up, and we have to call for support, more than half the time we'll get someone from another country. Try understanding broken English while you have a 350 pound woman screaming at you because the phone card didn't activate.

And that's supposed to be a good thing?

Microsoft customer service flat out blows, but there system rocks so ill forgive.

Yeah, the MS customer service is pathetic! Infact one of my friends called them and told me that they don't even know what LAN is! ROFL!!

Oh well

Do we have to start on the great support we all had with the PS2 and it's sh!tty DVD drive that gave up after a very short time?

PLEASE you don't wanna go there

They charged a lot of money and let you wait for months.

MS replaces a 360 in a couple of weeks.

I care more about that!

http://en.wikipedia.org/wik...

"Disc Read Error
Owners of early PS2 models purchased from launch until spring 2002 commonly reported faulty optical drives in their consoles. The earliest drives suffered from a constantly misaligning laser lens but later defects were the result of a shift in voltage to the laser itself. The first problem was relatively easy to remedy, but it required opening the machine's casing and tweaking a cog that controlled the lens' distance from the discs it was supposed to read, thus voiding the warranty. This usually did not matter, as in most cases the warranty already had expired by the time such problems began to appear. The second fix involved the use of an oscillator. As time went on, more and more drives began breaking down and a class action lawsuit was filed against Sony. They had the option of either paying the requested fines in damages, or offering free repair and replacements at their discretion.[13] Sony chose the latter and, until February 2005, they honored their agreement. In the UK owners suffering from this flaw must pay Sony £50 (as of spring 2005) to get their machines repaired.

A second lawsuit is being filed against Sony for all of the above, plus claims that defective hardware is damaging media discs. The first hearings were set to commence in April and May, 2005."

Now there we go...

As much as it pains me to agree with anything that comes from Juevani, I have to conceed the point about MS tech support. They are rude, ignorant and unable to resolve anything but the simplest of problems. I have been trying to get my corrupt profile (that they corrupted) recovered for about 6 weeks now and still no progress. I'm giving it another 2 weeks before i abandon the 360 and with it, console gaming altogether.

Welllll, MS technical support, especially telephone support always blowed. Their standard line after advising to switch on the monitor or check the power cables, would be to reinstall Windows. So if they blow with the XB360 support, that would be no surprise to anyone. Lame story... I don't like MS at all, but going after their technical support which everyone knows is as good as the engaged signal is a bit lame. It is like asking if a man strapped to a bed will win the 100m dash at the Olympic Games.

sony support is better, everyone knows this. and the console is even more metter!

but im going to reply anyway and say that I have had good experience with microsoft customer support and would praise them highly.

"They replaced my 360 twice." "And that's supposed to be a good thing?" I have had to buy 5 PS2 through out the years and have had 1 360(so far. Hey I have a question, Why is the 360 kicking the PS3s A$$ in every Category on all the websites like 1up.com, IGN, Gametrailers, G4, and Joystiq just to name a few? The news for the PS3 here on this site is more bad then good. Why is it DJ, Juevani and all the other Sony nuts that every damn day in all the headlines relating to gaming there is more bad PS3 news then anyone else? Is it some sort of conspiracy towards you Sony fans, Has MS paid everybody off for negative advertising for the PS3 (NO!!!!!) that is just the way it is, bad reviews for the PS3 everywhere you look. They F**ked up which is why we see so many Xbots suck, M$ gamers are retards and PS3 owns 360 on this site. When people’s backs are against the wall they resort to adolescence.

I think we have allot of Sony fan boys who love to eat crow. I have never seen such petty attempts to make a company look bad.

You guys have been slamming the 360 for 2 years now. Any gamer knows a good console when they see one. So stop being sore losers. If the console you love dose not make other people happy just deal with it. The Xbox was not that popular but I loved it. It was also more powerful than the PS2 while in action not on paper. The same with the 360 more powerful it is in action. And that is what matters to me. If having the new PLAYSTATION is more important to you that’s cool just do not try to make it what it is not. And you will not have so many issues.

I work customer service fro one of the largest banks in the world and the only customers who have problems are the peope who do not understand what is going on in the first place.

Hey Thammer what was you gamer tag again mine is my name? Will be playing R6V until the Chiefs game comes on.

See ya tonight around 6:00 pm est

"Why is it DJ, Juevani and all the other Sony nuts that every damn day in all the headlines relating to gaming there is more bad PS3 news then anyone else?"

You know what's the most funny part of it?

All of those guys don't even own a PS3. For real. They talk about things but they don't have a next gen system. Only the old PS2 probably

It's too silly to be true

I never said that having the need to replace my 360 was a good thing. The fact they did it without any hassle is the good thing.

I have posted before on how pissed I was that the machines broke broke, but my current 360 is running like a champ without any complaints. So, I am a satisfied customer right now.

Mart, you are right about the crap with the PS2 lens. That lawsuit needed to happen so that now we can have better customer service. They also upped the standard warranty to a year. It previously was 90 days.

mamamia i hadda so mucha trouble with the customer people, i could not understand a thinga they said and they could not understand a thinga i said! I said "a scusa me, i ama having a trouble witha my wii". And they tella me something like, "a scusea me sir, this isa a microsoft service". Ima thinking whaaaat?. So i tella them again,"a yessa i knowa i have problem witha my wii, my dongle for my wii isa snapping off. Itsa not just mea, you see a Luigi likes to playa witha my dongle too but it keepsa snapping off, we don't play too hard witha it." Buta she tell me something like, she said something like 360 box. Whata the hell is a 360 box, ima so confused a left the rest of the phone call toa Luigi. AND MAMAMIA, LUIGI FIXA MY DONGLE!

fixes your dongle alot, huh Mario!

Each country should have it's own tech support people. Then there are no communication barriers.

Now that Jim Ryan is gone just need to remove Herman Hulst from his position! And maybe give Shuhei the position he deserved.

This gen hasn't been the best for games, last gen consoles are still out there and now there's been talk of the PS6 and Xbox Two for a year or so. Many games this gen will be ported to next gen and the cycle will continue. The re-release of the Neo Geo AES+, games on cartridge for £70 ($95), gaming is going back in time. Gaming has gone pricing mad with the high cost of games, consoles and controllers. The men and women at the top are clueless.

It’s always interesting to hear behind-the-scenes stories like this, especially involving veterans like Shuhei Yoshida and leadership figures like Jim Ryan. That said, there are usually multiple sides to decisions at that level. It could be less about not “listening” and more about differences in long-term vision for PlayStation. Yoshida played a huge role in shaping the brand, so whatever the reason, his impact is undeniable.

If true, and I'm inclined to believe it is, it goes to show that Sony lost their way when they became more western/didn't respect the PlayStation origin story. Andrew House and Jack Tretton did great work, but they also didn't try to fundamentally change the PlayStation DNA. Ryan oversaw the death of Japan Studio and a live service direction.

I already figured this, good lord imagine if Shuhei took over instead, would've been a platinum era 😩

I miss the first three generations of PlayStation. The way they turned PS3 around, we knew they meant business. We were all worried for a bit there around launch. Eventually from 2008 they started shifting slowly. But since Yoshida was fired, it's never been the same. Still enjoy my PS5 daily. I got a backlog dating back to PS2 lol So I'm fine but new games aren't as appealing anymore.

It seems like we were thrown on to the worst timeline possible where everything is too expensive and the wrong people were put in positions that makes the world a shitty place. We could have had Shu as the head of PS but we got the shitty alternative. Same goes for everyone in power around the world. Doesn’t matter the company or country the majority of us got the shitty picks and the world is declining like never before. I do think PS can come out of this because of their studios, talent and IP but they need someone more in touch with gamers leading things like Shu was. They’re still the best place for console gaming imo but it could be much better than it is especially without the massive live service failures. The rest of the world I have a lot less hope for right now. Hopefully the pendulum swings back towards the good ole days but I’m preparing for the worst.

There goes illuminati distraction story

So now there's certifiable proof that Ryan was in fact "fired", as opposed to when it was first announced that he "retired", in order to save face.

There's another guy who recently "retired" as CEO of another large gaming company, after doing a dismantling job as lead for well over a decade.

seems legit, the business man, fires the one who has ideas to move the business forward.

Jim Ryan is the reason why we are entering year 6 since the PS5 launch and many of us don't feel like the PS5 has gotten started as yet.

I hope going forward, we will see a return to form.