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Sony PS3 Customer Service FTW!

Ripten writes:

"A few days ago, a long time friend of mine called me to let me know that he may have some positive video game related news for me, and I said 'ok shoot.'

He told me that his brother had gotten his COD4 disk stuck in his recently purchased PS3, and that the system would not eject it. So he decided to give a ring to Sony's customer service line. He explained the situation to a supervisor and was told that it would all be taken care of immediately. What Sony did next was pretty amazing."

mattkelly19916466d ago

i think my ps3 is having problems too... =)

RememberThe3576466d ago

Every once in a while it just shuts off or completely freezes. So I called them up and they told me to reformat my hard drive. HA! And erase all the stuff I got on there? Heck that! I'm gonna have to wait and get an external hard drive to back everything up. lol Maybe they'll send me one.

Nostradavis6466d ago

This is really great news for Sony. Treating customers like this will only bring back more business down the line. A++

nos4speed6466d ago

I re formatted my hard drive once, I didnt lose anything the only thing it did was change the dates on my videos so it seemed I had downloaded them all on the day i re-formatted.

nos4speed6466d ago

WHO THE HELL!!! has disagreed with me.....I think I know if I did I was right there as I did it jeeezus....Im not saying do it, im not saying dont do it, I was only stating what happened when I did.

RememberThe3576465d ago

The phantom disagrees are bit strange considering you your just saying what you did and what happened to you. Not to much to disagree with there, especially when it isn't an opinion.

mfwahwah6465d ago

Well, if I did reformat my hard drive, and I got a different outcome, then I would disagree. It's just my way of saying Agree / Disagree and Same experience / Not same experience. I know it's not exactly how it's supposed to be, but I don't always want to waste a bubble saying "That didn't happen to me." Much easier and convenient to hit Disagree. Not saying that that's the case all the time with random disagrees, just my little take on the system.

superflyguy6465d ago

This is nice, But this could easily be a lie or some gimmick to get people to read their website. I love my PS3 but i just can't see this happening. The guy didn't even mention what he did with his broken PS3. I just need proof.

Just think about it...

xhairs96465d ago

2 Days. TWO days. No one caught this? Hell even Rock Band couldn't match this 2 days when their guitars came out like broken plastic rods it took up to 3 weeks to get one back, and lets not even begin with Microsoft, they're still at 1 week for returns.

Bob Dole6465d ago

Bob Dole's original PS3 quit reading BluRays and it took them 7 days to send a replacement. His room mate waited like a month for his Xbox (that didn't even RRoD, wouldn't display a picture or something). and got it back while he was out of town. Luckily Bob Dole was there to play it on day 1!

barom6465d ago

Whenever you format your hardrive, you looses all information on it, (which would include save games as well). That's what formatting a hard drive is all about, to start from scratch. However for the PS3, the operative system and it's settings is actually saved somewhere else, but pretty much everything else will be erased (videos, games, saves, demos, game installs etc).

That's why I disagreed. I find your statement to be untrue, and I do not want other people to believe you as you might know yourself, loosing save games (and other data) is a bi***. My disagrees are in actuality my way of saying "I do not support your statement".

Oh and btw, I've formatted my PS3 hard drive before and it happened like I stated above (loose everything but the OS and it's settings), except I did a backup so I was able to restore everything back to normal, which I recommend everyone doing despite if you plan to format or not.

+ Show (7) more repliesLast reply 6465d ago
MaximusPrime6466d ago

now Sony losing money? yea right.

Sony has the best customer service and i've experienced this.

M$ is worse, i tried to cancel my subscribtion to xbox live but all they did is thru persuasion. after dozen of "no, cancel etc etc" They finally freed me.

Sir_Ken_Kutaragi6465d ago

...i got something stuck in my PS3...The Doctor at the Hospital said it was lucky the PS3 wasn't switched on at the time!!! ;-D

+I'm still waiting for my 9th xBox 360 to come back!!! ;-D

PS3 Customer Service FTW!!!
SONY FTW!!!
PS3 FTW!!!
PS3 Fans;) FTW!!!
xBox 360 FT...er...erm...oh well...maybe not ;-D

Dyingduck6465d ago

Yeah Sony FTW! I never had my PS3 repaired/replaced ever - extremely reliable hardware...

However I had a Sony VAIO, once and the sound jack wouldn't work...so they sent one of their tech support GUYS TO MY house, open my notebook and exchange me a BRAND new motherboard in like 5 minutes (o_O).

ROFL, what does Crapbox360 DO? RROD...you got to package yourself, drop it off at the Post office ...wait...wait...wait...then they mail your old crapbox360 back with just the hardware fix...which now is MORE prone to another RROD...

If you get one RROD, expect 3-4 more in the life-time...

DO YOU KNOW why SONY can afford to send A WHOLE NEW SYSTEM? BECAUSE THESE CRAPS RARELY HAPPEN, <1%

Vs. crapbox 33% failure rate LOL

theKiller6465d ago

when ps3 hardware failure is less than 0.2% then they can easily afford giving gifts to those customers who have problems!!!

while 360 customer service just replaces ur 360 with another used 360 that was just recently fixed!!

every thing about MS is negative!!

bubble to all above

juuken6466d ago

I love PS3 customer service. When I had a small bit of problems getting online, I called and the lady was extremely nice. Not all customer service is amazing but Sony has good service. :3

MaximusPrime6466d ago

Free copy of CoD4 and F1? free BR remote? wow

EastCoastSB6465d ago

Don't forget another controller too!

mfwahwah6465d ago

Don't forget "Two days after his call in to the company."

Two days is pretty quick, imo.

dro6466d ago

they also gave him 2free pads..i think im gonna ring them,il just try my luck!!!

Nostradavis6466d ago

which is REALLY cool since he only had one pad to start with.

Show all comments (113)
140°

Only nine franchises make up the top 20 all-time best-selling PlayStation chart in the US

In honour of PlayStation's 30th birthday yesterday in the US, data company Circana has dug out figures showing the top 20 best-selling PlayStation video games ever (date-range Jan 1995 to July 2025). Don't get too excited.

Read Full Story >>
eurogamer.net
JEECE243d ago

This is a great reminder of how game sales have become more concentrated in a smaller number of games/series over time. In the PS1/PS2 era a game was a success if it sold a million or a few million copies. The GTA games (3/Vice City/San Andreas) were pretty big outliers in selling as much as they did during the PS2 era. So in the minds of a lot of gamers something like FF VII feels like it was as big of a PS1 game as God of War 2018 was for PS4, but in reality far fewer people bought it (though it has obviously reached additional people through remasters, etc.).

StoneTitan243d ago

this was alwalys the case and will always be the case. with everything

243d ago
Zerobalance243d ago (Edited 243d ago )

What this says to me is, not many people are buying a PS to play PS exclusives. Like so many false narratives, like Xbox gamers don't buy games! It seems Playstation as a default system is a vanilla system to play call of duty, Minecraft, GTA games and a sports games.

badz149243d ago (Edited 243d ago )

if you look back into the PS history, it has always been the 3rd parties who sells the most games. it was just that the PS1 and PS2 were so dominant that many of those 3rd party games were exclusives. so, back during the PS1 and PS2 days, the strategy was "to sell as many consoles as possible in order to sell more 1st party exclusives" to ride on that wave. The strategy to push many 1st party exclusives to sell consoles only started with the PS3 when many of those prior 3rd party exclusives went multiplat but more accurately, it started with the PSP.

Sony saw with the PSP, which was being trounced in sales by the DS, that 3rd party exclusives are hard to come by if you're not dominating the market. So they started building more 1st party games and when the PS3 were facing difficulties in sales, they knew they had to rely on their own to differentiate the PS3 from the 360. So the strategy back then changed to "release more 1st party exclusives in order to sell more consoles".

the only manufacturer that is still consistently selling their hardware to play 1st party exclusives, is Nintendo, and that was because they gave up the armrace for power thus they can't rely on 3rd parties anymore as all multiplats play better on competing consoles. AND that's also why they are the most ominous in going after emulators and also patent trolling!

so, you're not wrong there, but not an "aha!" moment or anything. it has been this way since the last, at least, 15 years for Playstation.

243d ago
Deathdeliverer242d ago

@zerobalance

So... what this tells you is that Call of duty, being the absolute check writer that it is, has been outsold by Last of us, God of war, 2 Spider man games..... Saying Playstation exclusives doesn't sell is like saying call of duty doesn't sell because they have outsold some of iterations. Does that make sense to you?

243d ago
243d ago
Show all comments (13)
140°

Call of Duty: Modern Warfare III Coming to Game Pass July 24

Everything you need to know about Modern Warfare III coming to Xbox Game Pass and PC Game Pass.

Read Full Story >>
news.xbox.com
darthv72658d ago (Edited 658d ago )

Will be interesting to see what sort of numbers GP users draw in come tomorrow. It is believed that this is one many have been waiting for.

658d ago
thesoftware730658d ago

Darth,

That is not accurate; this game is old, and most people who want it have already bought it. You might get a small number of subs, but we will mostly see a good influx of players(not new subs) from people with Game Pass who will try it, which is what happened with D4.

CoD: BO 6 will be the test for actual sub numbers.

darthv72658d ago

That's fair... seeing as many have been saying they want CoD in GP. My comment was more of , now that its here... what can it do. Im sure there will be other titles in the franchise that will either entice or turn off different users.

Bathyj658d ago

No one's buying a console and signing up for a monthly bill just to get this game to avoid buying it. That's ridiculous. Besides everyone bagged the crap out of this on release for the 4 hour campaign.

andy85658d ago

Sweet. Never got round to it on release. I'll give the campaign a go

chicken_in_the_corn657d ago

Severly underrated game. Big improvement over 2.

50°

Why MW 2019 is still the best looking Call of Duty to date

MW 2019 is five years old at this point and on previous gen hardware, but it is still the best looking Call of Duty game to date.

Read Full Story >>
videogamer.com
EazyC755d ago

MW was an excellent videogame. They messed up Spec Ops big time, but aside from this it was a huge step in the right direction initially. Most notably, at launch it seemed to come from a very cohesive creative vision that was felt across gameplay, to story to art style/visual direction. It was also very notably written by prominent ex-Naughty Dog guys that quit almost immediately before release.

That COMPLETELY dissolved through post-launch content and the full pivot to a "cross-mode" narrative that completely obliterated the cohesion in overall story direction. Warzone then "became" the new face of Call of Duty and the franchise completely removed itself from anything remotely creatively "good". It is a pure money machine, so I kinda get why they're doing it....but I personally completely lost interest.

I would love to see Infinity Ward move off CoD and get to make their own product with full control. They clearly have some massive talent in their ranks but it's perverted by Activision's corporate interests.