There seems to be an increasing number of horror stories from Xbox 360 owners who have had to call Microsoft's Bangalore-based tech support call center. When your reason for calling is a bricked console, one would think it would be a painless and quick procedure to get the thing replaced or repaired. Apparently not the case, according to Brent from Consumerist.com:
"I run a tech company and a support organization. I'm overly courteous to tech support people because I know they have a tough job. My friend J bought an XBOX 360 bundle at Costco and it bricked on him in roughly two weeks. I was over there Friday night and decided to call XBOX support for him since he's kind of a hothead about these things."
Read on to see how it went...
A brutal reset, a smarter story, and a return to what made it great—Mortal Kombat (2011) revived the series.
Underrated comment. I used to hate that game so much that any time my siblings asked me to play it, I just picked Hom and shut myself down mid-match.
15 years went by so fast. I remember playing through the story mode at launch.
The name "Hewson" carries a special weight for anyone who grew up during the golden age of British computing. As the son of Andrew Hewson—the man behind legendary publisher Hewson Consultants—Rob Hewson didn't just grow up playing video games; he learned to spell his name from their title screens. However, Rob didn't just rest on his family's 8-bit laurels. From leading major LEGO franchises at TT Games to tackling the high-stakes world of technical porting at Huey Games, Rob has carved out a unique path in an ever-evolving industry. In this candid interview Rob to discussed the burden and beauty of a family legacy, the technical "scar tissue" left by the ambitious Hydrophobia, and why porting a masterpiece like Inscryption to consoles is far more than a simple copy-paste job.
To celebrate Tomb Raider: Legend's 20th anniversary, the official channels have shared an early in-development gameplay demo.
I hope to god we don't ever have to hear from people like this ever again. =/
I,ve had no problems with Microsoft support, this story is either fake or an isolated case..
If the console was in fact purchased at Costco, you could have saved a boat load of time. Costco warranty's all products it sells....for LIFE. If the console is dead, take it back to the store for a direct swap out.
I had a digital camera purchased refunded in cash to me after 4 years of ownership. The camera was faulty, and they did not have a replacement available. In this case they will simply allow for a 360 swap out.
Costco RULES!
Screw the MS warranty.
This is just coming to light with most people but I had a nightmare of a time dealing with Dell's support which is also outsourced in India. This is by no means an isolated case and not directly MS's fault. Do a search on Dell's support and you'll find many horror stories coming from them ever since they move their support overseas.
Bush signed legislation which GIVES companies tax breaks if they outsource. Companies can then run their business cheaper AND get a tax break by outsourcing.
Been there before!
Not with M$ but with Best Buy.
I had a T.V. that was under Best Buy's extended warranty program (which cost me $200).
After 1 year, two televisions, 5 service calls, 4 months of waiting for parts, and hours of customer service calls, only then did Best Buy hold up to their end of the warranty.
I filed with the Better Business Bureau and the States Attourney General's Office. Here is my conversation with the SAG's office:
SAG rep: "You might want to try to work something out with Best Buy"
Me: "That would mean that I would have to compromise with what Best Buy states in their warranty about replacement".
SAG rep: "I understand, it's an unfortunate situation. But Best Buy is a huge nationwide retailer. You should take what they are offering you! Even if they didn't fully follow the warranty, you might end up more stressed out than you already are. And then end up with nothing!"
What else could I say? This was the States Attourney Generals Office telling me this!
It was the lowest point that I have ever felt, being a consumer!
There was a lot more to what was going on with the television. It would take a very long time to explain.
Granted, I like big chains because you always seem to be able to get great deals on merchandise, but just hope you don't have to put up with their customer service.
M$ is no different.