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280°

Xbox Support Oblivious to Connection Issues Amid Alleged Hacking

While the rest of the word tweeting about Xbox Live in relation to the recent connection issues, claimed to be a DDoS attack by Lizard Squad, Xbox Support was fielding questions about the “many benefits” of Xbox Live Gold.

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hardcoregamer.com
ValKilmer4192d ago

That's pathetic. Their support seems to consist of some dude with tweetdeck.

XboxOneX4192d ago

No the Xbox support is the best support ever with 24/7 help for ANY issue. I cannot see why people try and make out like the support is BAD when its been proven to be amazing and has received many awards.

22CobraKing4192d ago

It's bad. 24/7 more like playtime. My cousin had a problem and didn't even get to him and it's been a month already.

Gaming247allday4192d ago

Friends are down for me, and @XboxSupport has good support, this issue might of caught them off guard though if it is a DDOS

Omran4192d ago

received many awards ha ha ha ha ! you are funny
since when the supports gets awards for what they are doing

PizzaSteve4192d ago (Edited 4192d ago )

You get awards now for having good support. Never heard of such.

aragon4192d ago

It was down for 1 and a half hour for me I gave customer service a little grief and the guy said its down and they are working on it, but before we were done I turned on my PS3 so he could hear it start up and told him I'm going to the competition lol in hopes of a gift card or suppen lol

DarXyde4192d ago

Awards? What awards? Specifically, what awards? Being the best of the worst?

http://www.customerservices...

http://www.customerservices...

I'm not trying to pick on you, but dude, come on. If you're going to troll, be more imaginative. Give some evidence for overly positive reception before writing such ridiculous things. Did a sweep for customer reviews and that's what came back. They do appear to be very active on Twitter with regard to customer questions. That's always good. But the overall service where you need to disclose account information? Nah. I would know. I've gotten red-ringed.

k3rn3ll4192d ago

@Darxyde
Your link isn't a survey saying the best of the worst. The survey says they are the best when compared to other companies that had contributedenough customer reviews to be included in the evaluation. Seriously man read your own sources

DarXyde4192d ago (Edited 4192d ago )

@k3rn3ll

I did read the sources. Look at the first link again:

"The best customer service for Video Games in 2010 was:
Xbox
The customer service provided by Xbox in 2010 rated as Disappointing.

There were 95 companies out of 336 in 2010 with a higher rating.

The fact that Xbox was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Video Games."

Customer service was rated well among other companies in the industry by consumers BUT! is still considered disappointing. I know it isn't an official award--I couldn't even find an award verifying they were the best OR the worst.

I stand by what I said, "best of the worst".

Trekster_Gamer4192d ago

Because this is News For Sony Gamers.

Polluted with Trolls!

DJStotty4192d ago

I think the support is top notch never had an issue with whatever problem i have had even when i bought about 50 pound worth of fifa points by mistake. They refunded me no questions asked.

And more to the topic i was on xbox live all last night up until around 11pm and it is now 8am in the UK so if it did go down it wasnt down for long.

http://support.xbox.com/en-...

paul-p19884192d ago

Is anyone else beginning to wonder if XboxOneX is actually Aaron Greenberg?

UnHoly_One4191d ago

@xboxsupport is in the guiness book of world records for being the "most responsive brand on twitter".

http://www.guinnessworldrec...

I'm guessing that is what "awards" he is talking about.

+ Show (9) more repliesLast reply 4191d ago
Abriael4192d ago

What is more ridiculous is that someone would write an article about this' Both Xbox Status and PSN status never get updated immediately. Takes time to investigate a DDOS attack, especially at night.

k3rn3ll4192d ago

This. But it's also not a server status account. Just individual reps answering questions. I've never seen the support accounts post internet tweets on upupdated server status. Awful article by someone trying tO make it to the top on aggregate sites without doing their research first

DJStotty4192d ago

in my experience if xbox live is down you go to the service status page and it will let you know almost straight away if there is an issue and what with.

xbox support is very quick at letting you know there is an issue

timmyp534192d ago

they have no proof it was a hack. lizardpatrol never outright and said it was hacking/hacked xbox live. slippery slopes and shoddy journalism... if you can even call blogs journalism ..

whats happening on n4g we let everything through?

littlefatgirl4192d ago

actually, this is the only story on n4g that doesn't say Lizard Patrol hacked it. The main story is "Lizard Patrol Takes Down Xbox Live."

timmyp534192d ago

Well you say "alleged hacking" although its a a ddos attack. DDOSing is something completely different from hacking.

Lawboy24192d ago (Edited 4192d ago )

I'm on right now...Xbox one watching game of thrones on HBO go

Also doesn't everyone have the ability to post on Twitter even ppl who don't use Xbox live

ALS check out the update to the article...wow just wow

JediDiah4192d ago (Edited 4192d ago )

I just read FBI has the squad leader of the Lizard boys. http://www.hardcoregamer.co...

littlefatgirl4192d ago

Been removed. Bogus twitter account.

timmyp534192d ago

lol trolls at their finest. during downtime make fake xbox support accounts. the internet =D

timmyp534192d ago (Edited 4192d ago )

its weird how this is posted before that... and its from the same website. n4g contributor logic.
Edit: was a fake twitter.

JediDiah4192d ago (Edited 4192d ago )

Hummm I see that was edited now....So the boys are still on the loose? They can't trace their twitter account?

B1uBurneR4192d ago

I've been playing TF for some time now no issue.

Show all comments (52)
70°

Microsoft Gaming Revenue Drops 7% Year-on-Year, Content and Services Down 5%, Xbox Hardware Down 33%

Microsoft announced its financial results for Q3 of fiscal year 2026, including an update on its gaming Xbox business and more.

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simulationdaily.com
Jin_Sakai25d ago (Edited 25d ago )

Not looking good. Hopefully Asha Sharma is able to turn Phil’s disaster around.

dveio25d ago

To me it's still quite remarkable how they can cash-in 5.3bn in revenue in a single quarter, since their hardware is basically dead.

Jingsing24d ago

The stock mark is what makes Microsoft remarkable, They have convinced every institutional and retail investor to just keep piling money into them. Like many big tech giants they are just a big growing pyramid scheme. As long as people keep dropping money into ETF's that cover the market Microsoft will always be liquid. At the same time it is completely stifling innovation and competition. People need to start being more discreet in how they invest their money as it's killing the system.

Tanktopmaster9224d ago

Once they re-evaluate exclusive all will be fine….

S2Killinit24d ago

Riiiiight because people will just flock back to them for one or two games per year.

Jingsing24d ago

15+ years of bad performance is what they call irreparable in business. It is time for them to sell off the assets and get out of entertainment.

Tanktopmaster9224d ago

These declines are on the back of extra revenue received from releasing games like Forza horizon 5 on PlayStation. So I’m being sarcastic here when I said they should go back to exclusives. Killing off a revenue stream from Ps5 sales will only make things worse

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70°

Xbox boss: Memory crisis could impact next-gen hardware pricing

Xbox boss Asha Sharma has discussed how component shortages will impact the company's plans for Project Helix.

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gamedeveloper.com
Eonjay26d ago

When does this end? Its killing everyone. Consoles and PC. And for what? AI? The benefits of AI are completely outweighed by the negatives. And the government should have never allowed one company to buy up all the RAM.

Lexreborn227d ago

This kind of proves this is an after thought product, most products like this are in r&d 5 years before they start mass producing. So they typically have the cost of components and things worked out long before assembly starts.

This is an assumption still, but I wouldn’t be surprised if project helix is similar to Scalebound,perfect dark and sod3. They had an idea but no actual execution other than concept stage. Being impacted by the ram shortage likely would also put this device 3-4 years out.

I’m not even sure MS has that endurance with Xbox yet

Fishy Fingers27d ago (Edited 27d ago )

I mean.... what?

We're at a point that Samsung wont even provide their own phone department ram because they can sell it at higher prices to 3rd parties (AI). Its more profitable to sell the ram than make their own devices with it.

You think because R&D starts 5 years ago the 3rd party component manufacturers will honour that price? They'll sell it to whomever is paying the most today, not some gentlemens agreement they made years ago. AI farms will buy more volume at higher prices than any console manufacturer will. It'll be the same for Playstation.

Lexreborn226d ago

Contractual agreements are not the same as “gentlemen” agreements. If you think that they work with their distributors a month before production then their entire business model is trash. They work with companies like nvidia constantly for building the graphics cards they need. They work with companies that build motherboards years in advance. This is what proper business planning does.

They are not buying components on a whim like a consumer. So again, considering the ram isn’t a singular module and is integrated into the motherboard I highly doubt they wouldn’t have a final schematic that they are supposed to be building around.

If they are delaying production another 3 years then it’s obvious again this is an after though project and is just trying to be responsive to their bad execution they had the last 14 years.

It also isn’t far fetched to use their failure to produce first party titles the last 7 years including the highly anticipated games I mentioned all being cancelled. That they would continue to you know… lie

Sitdown27d ago

You don't really know how this works huh?

Profchaos27d ago (Edited 27d ago )

Helix is going to be stupidly expensive

Instead of leaning into smarter upscaling techniques they're brute forcing hardware that will cost them dearly and it remains to be seen if it's genuinely going to provide a meaningful differential

I know in the oc.doace people like to brag about not using frame gen or dlss to get to high on a game but for the majority of players they happily use those technologies without a second thought

That's going to be ps6 vs Helix

Eonjay26d ago

Yeah with FSR 5 they should be able to offer a much cheaper version of Helix.

Eonjay26d ago

While this does seem to be the case, I am encouraged by the statement from Microsoft about wanting to provide affordable options. If this means a Series S style Helix, at least there will be something affordable being offered.

XBManiac26d ago

Series S is what has killed Xbox Series so... Will they dare?

blacktiger27d ago

It's called systematic inflationary. Yes we get it Microsoft, keep raising in the name ofall kinds of stuffs

pwnmaster300027d ago

Honestly if there was thing I learned from this generation is that new consoles arnt day one anymore.
I can wait 1-3 years.

DarXyde27d ago

Another important lesson from this generation: while Nintendo showed us that prices don't necessarily need to ever drop, we've now learned that waiting 1-3 years does carry some risk that prices increase. This generation is just bizarre in all the wrong ways.

LucasRuinedChildhood27d ago (Edited 27d ago )

The factors are largely external. Covid and Russia-Ukraine war causing inflation led to the first price increase in 2022.

Then we get Trump's tariffs increasing hardware prices, AI boom causing a RAM crisis, war on Iran causing a worldwide fuel crisis which impacts the cost of everything.

Gaming doesn't exist in a vacuum. The last few years have been a shitshow and lot of it was definitely avoidable.

DarXyde26d ago

LucasRuinedChildhood,

For sure. No disagreement on the external factors doing a lot of this. Where I have to gently push back however is on two fronts:

1. The pandemic definitely caused some issues: asynchronous development was a big issue and really complicated timelines and affected game quality. At the same time, when it comes to price hikes, it's really difficult to know what was genuine necessity and what was taking consumers for a ride. The pandemic brought about "stag-flation" which was increasing prices and stagnant wages, which was a problem caused by supply chain constraints. There was also "Greed-flation", where companies that were slightly affected or had no issues took advantage of the situation and squeezed everyone citing supply chain issues when there were none.

2. It's definitely true that the tariffs, AI boom, and RAM crisis were all things enabled by tech broligarchs throwing money at this caricature of a world leader, one of them being Satya Nadella. I don't think Sony and Nintendo have contributed much to this problem if at all, but Microsoft's Nadella I feel was instrumental in causing every one of those issues. Microsoft as a company contributed to both candidates (though they gave Harris 4x as much if I recall), but Nadella was all in on letting AI run wild. He paid for unregulated AI, and got a war that's not a war (even though Trump called it that at least five times on television) that screwed up helium access. So for me, I feel that one of the players in the gaming industry is a key architect of these issues, and for that reason I struggle a bit to think of it as "external".

Show all comments (28)
50°

'The big things that we're thinking about'

In an exclusive interview with Game File, new(ish) Xbox boss Asha Sharma and Xbox chief content officer Matt Booty explain their vision for Microsoft’s gaming division

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gamefile.news
Agent7528d ago

A good start would be to release games to go with the console. My Xbox Series X has gathered dust virtually from launch. My advice would be to ditch a next console and release games on PC, PlayStation and Switch. Another idea would be a hybrid console based on Xbox Series X tech and go the same route as Nintendo. Another idea would be to pull out of gaming altogether. Plenty of options there.

Reaper22_26d ago

Why would they pull out? They have the momentum. Sony has been getting nothing but bad news lately.