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Users Accidentally Buy Items on PS4 PSN Store Using DualShock 4 for PS3

Dark Souls II players using the DualShock 4 on PS3 have reported that they've accidentally purchased content on the PS4's PSN Store, and Sony is refusing to offer a refund.

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escapistmagazine.com
jessupj4465d ago (Edited 4465d ago )

Poor form, Sony, poor form. I expect this from other companies, not from you. I expect much better.

It's pathetic we can't have refunds on digital content. If this is what we can expect from an all digital future you can count me out.

At least the law in the UK has gotten with the times. Hopefully other countries will follow suite and force these companies to give us our basic consumer rights.

PeaSFor4465d ago Show
Eddie201014465d ago (Edited 4465d ago )

The Article comes up with two people that this supposedly happened to and one happens to say at the end of his post that he was thinking about trading his PS4 for an Xbox One with Titanfall. Stealth trolling.

Plus Sony does not officially support using a PS4 controller with a PS3. Also Sony has no way of proving, nor does consumer, how the purchase took place. It's not an error on there side.

Eonjay4465d ago (Edited 4465d ago )

How is this even possible. This has to be fake. I use it on the PS3 all the time. Even if I hit the PS button nothing happens to my PS4. Please go try it now if you don't believe me.

cleft54463d ago (Edited 4463d ago )

I actually did this on my PS4 so it's not just an isolated incident. I brought some crap $10 movie on accident. After I did that I make sure my PS4 is in standby mode when I use that controller with my PS3.

This happens because you accidentally hit the PS Button which will change your tv input over to the PS4. If you just switch your input back to the PS3 without putting the PS4 in standby mode or turning it off you are now controlling your PS3 and PS4 at the same time.

Note that I have my PS4 setup so that it will work with my HDTV standard remote. So when I turn on my TV, my PS4 automatically comes up too because of the HDMI link being enabled. This may have something to do with why this does happen. For me, if I am on my PS3 and have my PS4 on I can just hit the PS Button and the input switch over to the PS4.

It's a unique situation, but it does happen. I was lucky what I brought on accident only cost $10, even then I was pissed off about it. So this does happen.

PoSTedUP4463d ago

sony gave me a $60 refund when i bought Grid2 by accident.
and their customer servics is always excellent
thats really all i can say.

theshonen88994463d ago

In the past I've purchased multiple quantities of GT5 DLC by mistake and they refunded me quickly.

I recommend all of you to require passwords for PSN purchases. This and other situations like kids, untrustworthy roommates, etc. are all good reasons to have require a password for purchases.

Nirvana315914463d ago

I paid $70 for infamous second son but found a better deal so I called PlayStation support and they gave me a refund.

TooHigh2Die4463d ago (Edited 4463d ago )

I dont get using a PS4 controller on PS3 for a non FPS shooter? Is the Dual shock on PS3 honestly that bad you have to resort playing on your PS4 controller? Just use the PS3 controller (which is great for action RPG's like Dark souls) and problem solved.

Sure the DS4 is better in some ways but come on its not like your using a N64 gamepad....

+ Show (3) more repliesLast reply 4463d ago
Mikelarry4465d ago

This is just as bad as the guy who paid for the xbox one photo on ebay. This guy made a judgement call and chose to use his ps4 controller even though it has been stated by sony the ds4 is not supportrd on the ps3.I don't mean to offend anyone but don't expect others to pay for your mistakes

diehardmetallicafan4463d ago

exactly right! there are too many idiots out there that think they're entitled to reimbursements when they stuff up. and that fool buying the xbox one photo came to my mind also.

nukeitall4463d ago (Edited 4463d ago )

Although I understand Sony, and the consumer, this is an engineering mistake by Sony. The controller should never control two devices at once!

That is common sense.

The sensible thing here by Sony is offer a refund on customer first call despite the ToS in my opinion. It would go a long way to put customers at ease.

Customers definitely do NOT expect to control two devices at once.

parentoftheyear4465d ago

Sony's fault or stupid people? I'm going with stupid people.

Yahdaree4463d ago

Sony would be wise to give a refund here.. That's why I think this story is BS.

There are probably circumstances that are not being told. It's likely that this is not the first time for these idiots or something. Sony has always gone out of their way to make customers happy.

Kidmyst4463d ago

Exactly, but now days people are not responsible for their own actions, it's always someone else fault they messed up.
Customer service wise Sony could still give a one time refund, though I don't agree with that.

RIP_Cell4465d ago (Edited 4465d ago )

even EA "the worst company in the world" give refunds

http://help.ea.com/en/artic...

DeathOfTheFanBoy4463d ago

In my opinion, this IS at-least partly the fault of Sony.

I think it's reasonable to assume that if you sync your DS4 to your PS3 then it should un-sync from your PS4... Basically it should ONLY be able to sync to ONE device at a time, and if that's not the case then they should make that expressly clear to avoid issues like this.

biglittlesps4463d ago

Does Sony support PS4 controller for PS3 to provide support for PS3 Sync?

biglittlesps4463d ago (Edited 4463d ago )

Does Sony officially support PS4 controller for PS3 to provide support for PS3 Sync? Also DS4 works in wired mode in PS3, so still DS4 has wireless mode free and its supposed to work with PS4 if its on. Its the mistake of the people to turn off PS4.

theshonen88994463d ago

1. Sony does not officially support using the DS4 on PS3. That it works is a happy coincidence. Sony is not responsible for overseeing every single detail about unofficial uses or their hardware.

2. These people used the controller to purchase the games with their own hands. Even if they didn't know it, Sony didn't do anything wrong, they did. Giving a refund would be nice, but it's not their responsibility. The same way it isn't their responsibility if you go on a drunk shopping spree.

3. Turn on "Require Password at Checkout" in your account settings. Right now.

SoulSercher6204463d ago

First off Sony does not "officially" support PS3 play with the DualShock 4. It just happens to work on there.

Second the PS4 came with something called an off button. Why are they leaving their PS4 on if they're playing their PS3? It's no one's fault but their own. Sony doesn't have to give a refund.

+ Show (1) more replyLast reply 4463d ago
geddesmond4463d ago

Yeah poor form not offering people a chance to get refunds for mistakes they made in purchasing stuff even though the store gives you 2 chances to confirm purchase before charging you. But stupid people for not checking to see if the controller still controls the PS4 when using it on the PS3.

jocomat94463d ago

Sony gave me a refund for accidentally buying killzone 3 multiplayer(15.99) when i pre ordered GTA5. Thats my story.

hkgamer4463d ago

well, tbh you cant expect people who work in a call centre to know whats going on. im not protecting Sony, just protecting the guys who answer the phone.

They have a few scripts and if they are not told about this controller thing then they would never in a million years give a refund. I mean how ridiclous does this story sound.

im sure that once they find out about this they will give refunds.

I've gotten PSall stars and FFXIV:ARR for free because I complained about not being able to play on the day i purchased it.

+ Show (6) more repliesLast reply 4463d ago
Wizziokid4465d ago (Edited 4465d ago )

Don't you have to confirm a purchase?? How can you do that by accident.. but now i don't get there tale they where using the ps4 pad on the ps3 and ps4? I wouldn't give them a refund either

Sephiroushin4465d ago

I was once using the PS4 controller on Steam, my PS4 was turned off at the that time and I noticed that my PS4 turned on and every time I pressed a button both the PS4 and Steam registered the command at the same time, so probably this is what happened, i don't know since then I only use my PS4 controller only on PS4... So yes it can happen by accident if you don't notice it on time!

Flutterby4465d ago

You can accidently input your account password and agree to the purchase ?? I call complete BS

Wizziokid4465d ago

1] Put the purchase security on the account if you feel you're accidentally going to buy something

2] Unplug the PS4 when using the remote on another device

Sephiroushin4465d ago (Edited 4465d ago )

@Flutterby

You don't need to put your account password to buy stuff if you have money on say account and remember that not everybody has turned on the purchase security setting so yes it takes just the press of "X" button twice to accept... So I stand correct sh** can happen, especially if your account is not protected...

@Wizziokid

1- I have my account protected, it ask for pass every time anyone try to make a purchase, that is VERY unlikely to happen me, just saying it can actually happen!
2- Nah I went back to use the PS3 controller on steam it works, I hate plugging and unplugging stuff might get a PS4 controller later for Steam only though! But yeah the purchase security setting is a most, especially if you have people that come over and use your PS and stuff!

fr0sty4463d ago (Edited 4463d ago )

User chose to use the PS4 controller in a manner inconsistent with what Sony advertised the controller to be able to do.

User neglected to put the PS4 in a state where it could not be turned on accidentally.

User error. Twice. End of story.

k2d4463d ago

BS or Darwin award.

Sephiroushin4463d ago

@Frosty
I don't even care if it was mistake or w/e, I go to a store buy a junk game and can come back and I can ask for a refund the same day even if it was not a mistake, digital stuff should be easier to handle... As much as I love Sony and many of their stuff this is something that should be added, stupid not to do it, they could lose a potential costumer for some miserable $USD that they won't even lose ...
Bad business is bad business - Nuff said!

+ Show (3) more repliesLast reply 4463d ago
ramiuk14463d ago

yes u add to basket,then confirm in checlout.
same as the idiot who bought the paper xbone.
muppets and deserve it

Thatguy-3104465d ago

I play the last of us always with my ds4 nothing like this has ever happened. I mean when I have my ps4 on Stan by and I connect the controller to my ps3 in no way does it turn on the ps4. Maybe it's just a bug for a few people

jocomat94463d ago

same and i agree its never turned on my ps4 while connected to ps3

Kayant4465d ago

Sony have a case here tbh because they have never said anything about officially supporting the DS4 on PS3 so if you go about using it you do so with the full knowledge it's not a supported controller on the system.

Having said that it's interesting what happened but really there's no fault on Sony side. I it will be hard for them to prove the legitimacy of the error.

Sony is only at fault here if they said it was officially supported and iirc I don't think they have ever said so.
I guess if this blows up enough they may be inclined to do it for good will. The thing is if they do people could abuse the method.

Flutterby4465d ago

It would be near impossible to put in your account password accidently it's just scammed I can bet you

jackanderson19854465d ago

You don't need to put ur password in... you can turn off (or forget to turn on) that setting in the account security

XiSasukeUchiha4465d ago

Hmms this is just debatable that's all!

Show all comments (65)
80°

(For Southeast Asia) New Price Changes for PS5, PS5 Pro, and PlayStation Portal remote player

For Southeast Asia, new price changes.

Prices effective starting May 1st, 2026.

Read Full Story >>
blog.playstation.com
40d ago Replies(1)
BeHunted40d ago

Looks like PlayStation took a hit with Marathon and is now quietly adjusting prices worldwide to recover the losses

andy8540d ago

Lets be honest raising prices doesn't do that when no one's buying it. I imagine the profit it greater selling 10 times more at a lower price

Pergele39d ago

Whatever you say buddy, let's all wear the tinfoil hats.

IceKoldKilla39d ago (Edited 39d ago )

LMFAO Your comment alone says a lot more about you than anything else. When has one game not selling 10 million copies made a company raise the prices of their console? Then Xbox would be costing $5000 by now lol. You remind of the crazy drug addicts on the street rambling on about conspiracies. xD You sure you don't need a hug, buddy?

ChunkyMonk39d ago

One game that Sony payed $200 million for. lol
Also, you sure were quick to get triggered. Maybe your the one who needs a hug?

Eonjay39d ago

If nothing else, we should be united against the real issue here. AI and unnecessary tariffs that are effecting all gamers.

+ Show (1) more replyLast reply 39d ago
Athlon10140d ago (Edited 40d ago )

The price increases are due to the RAM demand associated with AI and the US-Iran war. You can look to any business news website and local news to see that. Heck, even the 2026 Asus Zenbook Duo I've been eyeing has faced delays and has had a price increase of $400; that laptop has two specs. Asus is doing a staggered release with per-orders for the lower spec now and shipping in May and pre-orders for the higher spec that I'm eyeing starting in June. Basically, all computer manufactures are affected. It'll most likely start affecting smart phones too if it hasn't already. I can't remember the last time any major console maker (Nintendo, Sony, Sega, etc) increased the price of their console mid cycle outside of Microsoft just to make more profit.

S2Killinit39d ago

Its not the war. Its the RAM issue.

jznrpg39d ago

War is causing gas prices to rise. Transport of everything requires gas so the prices of those items go up as well. So it does have an impact

Athlon10139d ago (Edited 39d ago )

The blockage of the Straight of Hormuz due to the US-Iran war has affected raw components used in semi-conductor manufacturing such as bromine, aluminum, and helium. Iran had attacked the liquified natural gas (LNG) plant in Qatar which is a large producer (1/3 globally) of helium which is used in semiconductor etching. So it's the both the war and the RAM crises.

badz14939d ago

Oh no...should I get the Pro now before the price increase?

80°

Former Xbox Exec Says Developers Didn't Want a Sony Monopoly

Former Xbox executive Ed Fries comments on the early days of Xbox, the opinion of Japanese game companies, and more.

Read Full Story >>
insider-gaming.com
53d ago Replies(2)
Reaper22_53d ago

I dont think that'll ever happen. But i must say back in the day, they were definitely trying because they were more cash rich than their competitors.

CosmicTurtle52d ago

I think MS were and still are the richer company. They tried to acquire Sega back in the day (and considered doing so again more recently), they obviously bought exclusivity to Halo which was originally shown as a Mac title. I don’t think as a company MS can claim the moral high ground here. It’s a wilful lack of self awareness.

Of course Sony would try exactly the same if they had the resources, but when the PS2 dominated the industry was in a much healthier place with an abundance of great third parties.

This has been a depressing generation as far as first party decisions are concerned. The fact we are debating business plans rather than which game is better is a sad reflection of the state of things.

Darkseeker53d ago (Edited 53d ago )

There was Nintendo as well, Sony wouldn't have had a monopoly. In fact, the world would be better today if Xbox never existed in the first place. They pretty much brought all bad practices we have today. We might have gotten all of it either way, but not this early. In term of franchises, I don't think there is anything Microsoft released that would actually be missed if it didn't exist. Even Halo the world wouldn't notice if Halo didn't exist.

S2Killinit52d ago

MS was definitely a bad influence on gaming.

raWfodog53d ago

I think almost everyone will agree that a monopoly is not good for the industry. But that being said, the competition needs to be smart and strategic with their business. Simply buying up publishers and traditional third-party studios just to keep them out of the other companies reach is not a sustainable practice. That goes for all parties so don't think I'm just referring to Xbox.

I'm no business guru by any stretch of the imagination but I firmly believe that the best way to drive consumers to your software and hardware is to invest smart in your first-party studios. Give them full support and guidance in making unique, fun games that are only available to play in your ecosystem and the gamers will come.

Reaper22_53d ago (Edited 53d ago )

But first party studios aren't enough. They only make up a small portion of the industry. Without 3rd party there would be no industry for Microsoft or sony.Developing games take time and money and sometimes you gotta make moves to stay competitive.

raWfodog53d ago

Nah, I never said first-party was enough. I said it’s the ‘best way’ to drive gamers to your platform. 3rd-party is a free-for-all and there’s no guarantee that gamers will use your hardware to play the game. If you want to push your own software and/or hardware you need first-party, or at least exclusive deals with third-party studios.

SimpleDad53d ago

They Shure did a great job... 25 years later Xbox is dead.

Reaper22_53d ago

Then why be so emotional and continue to talk about it. Xbox will never die be ause it stays in so many people's head.

lodossrage53d ago

How can you even see him being "emotional" in that comment?

If anything, you're the emotional one, constantly trying to go at anyone that says anything against Microsoft. So when you call him emotional, it comes off as deflection

Elda52d ago

I own an XBSX & I can say it's becoming irrelevant out of the 3 current consoles.

53d ago Replies(2)
Show all comments (34)
40°

Sony Shows Off 20 Minutes of Crimson Desert on a Base PS5

Sony uploaded gameplay footage of Crimson Desert on a base PS5 running in what appears to be Quality Mode at a stable 30fps at 4K.

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powerupgaming.co.uk
BlazedKong79d ago

looks god awful on the base systems