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Abnormal Amount of Xbox One Controller Issues Reported on Xbox Support Forums

MariaHelFutura writes: "100 million dollars. That’s the amount of money has gone into the Xbox One’s research and development, which Microsoft has stated many times over. Yet even with all that funding, there have been a great deal of issues reported about the controller post-launch, ranging from overheating batteries, shoddy construction, weird noises coming from within, and repeat issues with controller replacements. None of Microsoft’s previous controllers (the “Duke”, and controller “S” variations) have gone through as many troubles as the latest Xbox One controller has."

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spawnfirst.com
TomShoe4558d ago

Hmm. Will this turn out to be a widespread problem? We will see. Let's not overreact, since this is just a small sampling of people.

iGAM3R-VIII4558d ago (Edited 4558d ago )

Well we will see it really won't be good if it's a large amount and the numbers increase. It is also with noting that there are numerous amount of different problems at first I thought I was only 2 but it seems like 5+

PeaSFor4558d ago

people with fully working controllers dont tend to post it on support forums, its only a loud minority.

805Junior8054558d ago

I mod controllers and gone through about 100 Xbox one controllers since it's released. What I noticed is that it's poorly designed to save on costs for more profit. Some of the screws inside the controller aren't always screwed all the way in on the pcb board and some are completely stripped. Also, the screws that hold both the front and back side of the shell together don't tighten. It won't catch, as if someone screwed the screws in and out several times so it won't catch anymore. Which would explain why some people are experiencing the controller being loose. Honestly, it seems as if they spent all that money on trying to keep the controller completely cost affective as possible. I suggest not dropping the controller face down onto the thumbsticks. It will cause damage to the inside board and will give you problems as it's not properly supported.

SITH4558d ago

If people would quit throwing their controllers, this would not happen.

Saigon4558d ago

Wow...I didn't even know so many people had problems. I hope they are not wide spread, but with the way @805Junior805 is talking, it does look like it is.

@805Junior805

What type of modding do you do?

805Junior8054557d ago (Edited 4557d ago )

@Saigon I sell custom designed controllers with rapid fire, LEDs etc. I won't name my website or eBay account to avoid being marked as spam but it's an inconvenience to me since I purchase controllers in bulk and have to go in and fix their mistakes. I ran into several controllers that I couldn't even take apart due to the screws inside being completely stripped. I'll post a picture of a newly opened controller with signs of tool marks already on the screws.

Unfortunately I can't add pictures from my iphone. I was surprised nonetheless. Seems like a majority of the controllers I've purchased have signs of human hand repair.

+ Show (2) more repliesLast reply 4557d ago
dedicatedtogamers4558d ago (Edited 4558d ago )

In principle, I agree.

However, there have been a wide variety of issues reported for the Xbox One. It may be indicative of a bigger issue.

I still wonder how big of a sampling these forum-posters represent (after all, 100 people on a forum seems huge, but it is less than .01% of total consoles sold).

If these issues are widespread, I don't think Microsoft will survive another PR blow to the XBox brand. A lot of people had no choice but to go through the RRoD (switching to the competitor would've been incredibly expensive) but this time around the competitor is $100 cheaper and had better hardware.

u got owned4558d ago

Luckily both of my XBOne controllers work perfect.

Trekster_Gamer4558d ago

Both of mine do as well. I don't think it is luck or any widespread problem just a few loud users and then a bunch of fanboys trying to make more of it than it is.

Azzanation4558d ago (Edited 4558d ago )

My Controllers works fine as well. I am loving them.

n4rc4558d ago

I put little faith into anything Maria posts..

I've never heard of anyone with controller issues.. and quite frankly.. I wouldn't put it past people to completely make it up.. fake accounts are rampant here, why not there?

lolCHILLbro4558d ago

Theres about 10 people who use that forum, im an
Xbox One owner and so are my friends, we have no issues, i heard the bumpers sucked but everything is an improvement, i have no trouble hitting the bumper buttons or any button for that fact, the controller feels much more secure in your hand than on 360, its an overall step up

jay___j4558d ago

I have a Day One console, and it's left controller stick has gone wonky.

It happened less than a week after I got it, while playing Forza 5. I heard a "snap" sound like something broke inside, while driving, and while it still works, it's calibration is now off, and it feels looser than the right stick.

By loose, I mean it's sort of like a 360 controller that's like 5 years old vs how a new one might feel.

I'm awaiting a replacement from MS, after making numerous calls and talking with 7 different agents including 2 supervisors.

Supposedly I'm to get an e-mail from their "Customer Advocacy" team to try to "make things right" but so far... Nothing!

SilentNegotiator4558d ago (Edited 4558d ago )

This is why I never buy at launch.

Ausbo4558d ago

Look at who wrote the article.

MariaHelFutura is an imfamous ps4 fanboy. All he has wrote about in the past week have been very small issues with xbox one that seem to have only affected a small amount of people.

Both systems failure rates are normal for new electronics.

I am sick of hearing about each tiny issue with each console that come from support forums.

BallsEye4558d ago

thousands of people having ps4's that not work at all (look at amazon, ebay or official ps forums) and hey it's not considered a widespread problem! Atleast not on n4g, where we read only positive propaganda. However, if my xbox one would quit to dashboard while playing bf4, I could write an article about it here and would get over 1000 degrees with fanboys dancing around it.

+ Show (4) more repliesLast reply 4557d ago
malokevi4558d ago ShowReplies(5)
NatureOfLogic4558d ago

100 million wasted. That's one of the reasons why I believe that MS will spin off Xbox. I also think the excessive spending on exclusive content and aggressive advertisement will also lead to a spin off in the future.

theWB274558d ago

The reasons why you HOPE MS will spin off Xbox? 100 million wasted...how much do you think Ninty and Sony spent on their R&D for a touchpad and much more redesigned DS4?

Doesn't Sony get just as much exclusive content in other games? Doesn't aggressive advertising get more eyes on your product?

According to NatureOfLogic...reduce R&D to make your product better, don't get exclusive content to incentitise gamers to pick your product, and for the love for all that is holy...DO NOT ADVERTISE YOUR PRODUCT.

You continue to defy your username...keep it up.

Sammy7774558d ago (Edited 4558d ago )

@WB27..then why is xb1 an inferior product. whats with the cheap ram and the super cheap gpu. If Ms spent that much money on R&D then why would it resort to cheap products. No need to shamelessly defend Ms when they are by all counts making money from that 500$ console.

Exclusive content? A 500 dollar console and it can barely run games at 720p. and exclusive content matter when your console is good enough to warrant a purchase

coopman3004558d ago (Edited 4558d ago )

If you think xb1 is incapable of 1080p resulution you are sorely misinformed. Obviously if some games can run at that res they all can, it's just a matter of devs utilising the hardware.

As far as componets go the xb1 costs about the same to produce as the ps4, and the xb1 being a cpu centric console is why they used ram that works well with that setup. The ps4 is a gpu centric system which is why they went gddr5 ram.

OT, it's safe to take anything maria says with a big grain of salt, that fanboy lives to talk crap on ms. No telling how much people abuse their controllers. With all these bogus "technical issues" being put up on the support forums these days it's hard to take stories like these seriously.

theWB274558d ago

Inferior product to who??? The PS4? Only because it's weaker? Shamelessly defend MS just because they make money off the X1. Crazy a business would want to do something so crazy. In case you forgot, or didn't know(I don't think you know) Sony made the PS4 with the purpose of making a profit. The only reason it isn't is because the yen droppped.

Exclusive content matter when your console is good enough to warrant a purchase...you fools on N4G never cease to amaze. Thanks for the chuckle :D

hazardman4558d ago

How is it inferior and do you own one? Just asking because there is alot of people in here who bash consoles but have never owned or tried them.

They should change the name of the site to PSN4F.

Sammy7774558d ago (Edited 4558d ago )

@WB27
only reason why SONY is making a very small profit off ps4 is because the company is giving you something that is worth your cash as opposed to Ms. The GPU in Xbox One is 7770 based and wont even cost 50 dollar to make. The 8 gig ddr3 ram only costs around 15$ to manufacture. The gddr5 ram costs around 60 dollar to manufacture and the gpu of the ps4 along with the beefier motherboard costs almost twice as the motherboard and gpu of xbox one. people are not fools anymore and this is why xbox one sales have dropped drastically everwhere. the yen has remained the same for the last year or so

@coopman lol there is nothing called gpu/cpu centric. DDR3 ram costs almost nothing to produce and GDDR5 is expensive (breakdown above) and also the gpu in xb1 is very inferior to ps4's . Xb1 has 7 games that run at 900p or below .2 Xb1 exclusives and cod xb1 run at 720p only

theWB274558d ago

http://www.digitaltrends.co...
I think you're basing profit off of your preferred console instead of the real world dollar sense.

I don't care what everything cost...Micro is making a profit and the reason Sony isn't is because of the yen. In the article they say they will make a profit when a PS+ sub or game is sold with the system.

I didn't know you could make profit based solely off a company giving you something "worth your cash." If that were the case...why didn't Sony/Micro just make highly custom, 2k dollar machines and sell them for 200 dollars just because it would be "worth the cash" to us gamers. As you typed, that's the reason Sony is making a profit. C'mon Sammy...I'm not accustomed to your posts, but I hope you don't regularly state things like this.

coopman3004558d ago

The reason why sony HAD to put a better gpu in the ps4 is because of the ram they used. Gddr5 ram is crap as board ram, anyone that works with pc's knows this. This is why ddr3 is used on the board and gddr5 is only in graphics cards. 5 is great at sending graphic data to the cpu but little else, it is after all the sole purpose for it's development for pc's.

UnHoly_One4558d ago

So all the money they spent designing a better controller was wasted because 5 people on the support forums got a bad one?

Unfortunately, nothing has a 100% success rate. There are always a few failures. How many stories have we seen about PS4 controllers having problems with their analog sticks falling apart?

Does that mean it's a failure, or a waste of money?

No, it just means that some of them have a manufacturing defect.

These problems aren't all even about the same thing, which should lead you to believe they are even more random occurrences. Which is a bigger indicator of a real problem? 100 instances of the same defect, or 10 instances of 10 different defects?

Just because Maria (the biggest Sony fanboy this site has ever seen), went out and accumulated every complaint she could find about the controller doesn't mean it is a broken disaster. If it was, we'd be reading it on more than one little Sony biased website. It would be all over the place.

Just take a step back and think about the reality of things before jumping to conclusions.

The people on this site are far too easy to get all riled up just by implying MS is having some sort of problem or doing something bad. It's ridiculous.

VoiceMale4557d ago

Stop making so much sense!!!!!

Your logic is refreshing ....you typed exactly what I was thinking

ToyboxDX4557d ago

You seriously think that only 5 people had the game pad issue? Seriously?

I had to ask again, seriously?

+ Show (1) more replyLast reply 4557d ago
drifter864558d ago

I don't understand why MS forced it's console out when it clearly isn't ready. This goes for any manufacturer. Make sure your products are working 100% before releasing. I know that not all will work out of the box, but some of these issues are happening due to lack of testing. We've gotten so used to buying crap now days.

n4rc4558d ago (Edited 4558d ago )

Exactly.. it works just fine.. it's usually best to talk to actual owners instead of relying on blatant Sony fanboys for your Xbox news

Would I ask that mister x dude how the ps4 is doing?

MegaRay4558d ago

They beta tested it, in the future

vikingland14558d ago

My controller works great. I hope the best for the people having issues.

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70°

Microsoft Gaming Revenue Drops 7% Year-on-Year, Content and Services Down 5%, Xbox Hardware Down 33%

Microsoft announced its financial results for Q3 of fiscal year 2026, including an update on its gaming Xbox business and more.

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simulationdaily.com
Jin_Sakai54d ago (Edited 54d ago )

Not looking good. Hopefully Asha Sharma is able to turn Phil’s disaster around.

dveio54d ago

To me it's still quite remarkable how they can cash-in 5.3bn in revenue in a single quarter, since their hardware is basically dead.

Jingsing54d ago

The stock mark is what makes Microsoft remarkable, They have convinced every institutional and retail investor to just keep piling money into them. Like many big tech giants they are just a big growing pyramid scheme. As long as people keep dropping money into ETF's that cover the market Microsoft will always be liquid. At the same time it is completely stifling innovation and competition. People need to start being more discreet in how they invest their money as it's killing the system.

Tanktopmaster9254d ago

Once they re-evaluate exclusive all will be fine….

S2Killinit54d ago

Riiiiight because people will just flock back to them for one or two games per year.

Jingsing54d ago

15+ years of bad performance is what they call irreparable in business. It is time for them to sell off the assets and get out of entertainment.

Tanktopmaster9254d ago

These declines are on the back of extra revenue received from releasing games like Forza horizon 5 on PlayStation. So I’m being sarcastic here when I said they should go back to exclusives. Killing off a revenue stream from Ps5 sales will only make things worse

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70°

Xbox boss: Memory crisis could impact next-gen hardware pricing

Xbox boss Asha Sharma has discussed how component shortages will impact the company's plans for Project Helix.

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gamedeveloper.com
Eonjay56d ago

When does this end? Its killing everyone. Consoles and PC. And for what? AI? The benefits of AI are completely outweighed by the negatives. And the government should have never allowed one company to buy up all the RAM.

Lexreborn256d ago

This kind of proves this is an after thought product, most products like this are in r&d 5 years before they start mass producing. So they typically have the cost of components and things worked out long before assembly starts.

This is an assumption still, but I wouldn’t be surprised if project helix is similar to Scalebound,perfect dark and sod3. They had an idea but no actual execution other than concept stage. Being impacted by the ram shortage likely would also put this device 3-4 years out.

I’m not even sure MS has that endurance with Xbox yet

Fishy Fingers56d ago (Edited 56d ago )

I mean.... what?

We're at a point that Samsung wont even provide their own phone department ram because they can sell it at higher prices to 3rd parties (AI). Its more profitable to sell the ram than make their own devices with it.

You think because R&D starts 5 years ago the 3rd party component manufacturers will honour that price? They'll sell it to whomever is paying the most today, not some gentlemens agreement they made years ago. AI farms will buy more volume at higher prices than any console manufacturer will. It'll be the same for Playstation.

Lexreborn255d ago

Contractual agreements are not the same as “gentlemen” agreements. If you think that they work with their distributors a month before production then their entire business model is trash. They work with companies like nvidia constantly for building the graphics cards they need. They work with companies that build motherboards years in advance. This is what proper business planning does.

They are not buying components on a whim like a consumer. So again, considering the ram isn’t a singular module and is integrated into the motherboard I highly doubt they wouldn’t have a final schematic that they are supposed to be building around.

If they are delaying production another 3 years then it’s obvious again this is an after though project and is just trying to be responsive to their bad execution they had the last 14 years.

It also isn’t far fetched to use their failure to produce first party titles the last 7 years including the highly anticipated games I mentioned all being cancelled. That they would continue to you know… lie

Sitdown56d ago

You don't really know how this works huh?

Profchaos56d ago (Edited 56d ago )

Helix is going to be stupidly expensive

Instead of leaning into smarter upscaling techniques they're brute forcing hardware that will cost them dearly and it remains to be seen if it's genuinely going to provide a meaningful differential

I know in the oc.doace people like to brag about not using frame gen or dlss to get to high on a game but for the majority of players they happily use those technologies without a second thought

That's going to be ps6 vs Helix

Eonjay56d ago

Yeah with FSR 5 they should be able to offer a much cheaper version of Helix.

Eonjay56d ago

While this does seem to be the case, I am encouraged by the statement from Microsoft about wanting to provide affordable options. If this means a Series S style Helix, at least there will be something affordable being offered.

XBManiac55d ago

Series S is what has killed Xbox Series so... Will they dare?

blacktiger56d ago

It's called systematic inflationary. Yes we get it Microsoft, keep raising in the name ofall kinds of stuffs

pwnmaster300056d ago

Honestly if there was thing I learned from this generation is that new consoles arnt day one anymore.
I can wait 1-3 years.

DarXyde56d ago

Another important lesson from this generation: while Nintendo showed us that prices don't necessarily need to ever drop, we've now learned that waiting 1-3 years does carry some risk that prices increase. This generation is just bizarre in all the wrong ways.

LucasRuinedChildhood56d ago (Edited 56d ago )

The factors are largely external. Covid and Russia-Ukraine war causing inflation led to the first price increase in 2022.

Then we get Trump's tariffs increasing hardware prices, AI boom causing a RAM crisis, war on Iran causing a worldwide fuel crisis which impacts the cost of everything.

Gaming doesn't exist in a vacuum. The last few years have been a shitshow and lot of it was definitely avoidable.

DarXyde55d ago

LucasRuinedChildhood,

For sure. No disagreement on the external factors doing a lot of this. Where I have to gently push back however is on two fronts:

1. The pandemic definitely caused some issues: asynchronous development was a big issue and really complicated timelines and affected game quality. At the same time, when it comes to price hikes, it's really difficult to know what was genuine necessity and what was taking consumers for a ride. The pandemic brought about "stag-flation" which was increasing prices and stagnant wages, which was a problem caused by supply chain constraints. There was also "Greed-flation", where companies that were slightly affected or had no issues took advantage of the situation and squeezed everyone citing supply chain issues when there were none.

2. It's definitely true that the tariffs, AI boom, and RAM crisis were all things enabled by tech broligarchs throwing money at this caricature of a world leader, one of them being Satya Nadella. I don't think Sony and Nintendo have contributed much to this problem if at all, but Microsoft's Nadella I feel was instrumental in causing every one of those issues. Microsoft as a company contributed to both candidates (though they gave Harris 4x as much if I recall), but Nadella was all in on letting AI run wild. He paid for unregulated AI, and got a war that's not a war (even though Trump called it that at least five times on television) that screwed up helium access. So for me, I feel that one of the players in the gaming industry is a key architect of these issues, and for that reason I struggle a bit to think of it as "external".

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50°

'The big things that we're thinking about'

In an exclusive interview with Game File, new(ish) Xbox boss Asha Sharma and Xbox chief content officer Matt Booty explain their vision for Microsoft’s gaming division

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gamefile.news
Agent7557d ago

A good start would be to release games to go with the console. My Xbox Series X has gathered dust virtually from launch. My advice would be to ditch a next console and release games on PC, PlayStation and Switch. Another idea would be a hybrid console based on Xbox Series X tech and go the same route as Nintendo. Another idea would be to pull out of gaming altogether. Plenty of options there.

Reaper22_55d ago

Why would they pull out? They have the momentum. Sony has been getting nothing but bad news lately.