Every Company has there way of making money.

Sometime i think they hold back on some features, so they can implement them an year later.

Agree with Breakfast somewhat but not entirely. Making money does not mean you need to back stab your customers every time you introduce a new product ?

"Sometime i think they hold back on some features, so they can implement them an year later."

Which is BS. IF the product they are bringing to the market is not ready, why the hell do they release it then ? and isn't it even illegal to do that ?

You must be kidding yourself if you think they aren't working their ass off to fix it.

Also, 360 doesn't "still" have the rrod issue. The launch ones still do, because they always did. New boxes don't. (some still do, but not nearly to the amount of the launch boxes.)

"As a owner of multiple apple products (MacBook Pro, iPhone, iPods) I can honestly say Apples customer support has been good to me. Free case replacements for my macbook etc...plus having a Apple Store nearby makes it all the more easier by visiting the genius bar with issues. Haters will be haters. As for being shafted by being an early supporter of new hardware....thats what you get by purchasing launch hardware. Vista is worthless and microsoft is in no rush to fix that, Xbox 360 still has RROD issues, Sony is launching a rumble controller this month and brought down the price of the PS3 by $200 within its first year.........show me one company that "cares" about their customers and not themselves completely. "

so many things wrong with that, First, for a new OS , it is stupid to purchse it at launch. Vista was paranoid( security for everything) and stupid buggy. but microsoft has been working to fix that, at least some. patches and updates speak for them selves.

second what other company offers a 3 year warranty? even of the hardware is horrible, at least they have aknowlaged the problem, and have given it a bandaidd, untill they can make it to the hospital. what about sony? " ofcourse the PS2 reads blue disk, our DVD laser is not faughty."

but i get what you are saying, no cpmpany realley is perfect, but from what you sa Mac does a pretty good job.they Mac hate should die down.

eww, that's nasty. Bubble+ heading your way. lol

I understand where your coming from, but the guy probably just wanted an estimate on the damage cost. I mean you don't go to a car dealer for an inspection and let them tell you before hand " Well before we can asses your car we have to pay our mechanics $300 to get off their butts so that they may look at your car. Then we car charge x dollars for the replacement parts of the damage." That's more or less train robbery. Obviously this guy needs to take better care of his laptop, but that's what warranties are for to cover the accidental damage. So I sympathize with the guy who just wanted to have his computer looked over.

I was wondering if ANYONE had read the article. The person was just saying, hey I know I did something stupid and I want it looked at. So first off, $300 seems excessive. But I think the part the person feared the most was this: "I was horrified to learn that there is no system to assess the problem and bill once all damage is known. I am reluctant to put money into a problem that could easily grow."

That to me seems like the customers biggest problem: no system in place where he could find out what the technicians found out, how long it will take, how much it will cost to fix, etc. because if it's too costly he might opt to replace it or maybe he can't afford it at the moment and tell them thanks but no thanks. I myself have a hard time believing a large company like apple doesn't have this kind of thing in place, but if they don't, that is sad and a terrible way to handle repairs.

And I have to say, I don't care if I contact any customer service and say, hey, I dropped my product down the stairs, ran it over with my car, lit it on fire, pissed on it, took the plastic and ashes and made some sort of impressionist art piece and now, for some reason, it doesn't seem to work or I didn't know that it would result in my products untimely demise and cause it to stop working. I would still expect a more courteous response than the one Apple gave for this guy, and this person was in their right to be weary of that repair protocol.

The stock mark is what makes Microsoft remarkable, They have convinced every institutional and retail investor to just keep piling money into them. Like many big tech giants they are just a big growing pyramid scheme. As long as people keep dropping money into ETF's that cover the market Microsoft will always be liquid. At the same time it is completely stifling innovation and competition. People need to start being more discreet in how they invest their money as it's killing the system.

Riiiiight because people will just flock back to them for one or two games per year.

15+ years of bad performance is what they call irreparable in business. It is time for them to sell off the assets and get out of entertainment.

Let me be clear. This is sarcasm